Ai'Yana Williams
New Orleans,LA
Summary
Detail-oriented professional seeking an opportunity to make a positive impact in any industry I am fortunate enough to be a part of. My utilization of strong written and verbal communication skills is an asset in allowing me to not only network, but also build lasting relationships that yield positive outcomes for all parties involved.
Overview
4
4
years of professional experience
Work History
Correctional Lieutenant
Concordia Parish Sheriff's Office
07.2021 - 01.2024
- Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Responded to emergency situations and provided first aid following facility guidelines.
- Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
Correctional Officer
MTC Corrections
02.2021 - 07.2021
- Documented inmate behavior and activities in logbooks.
- Established positive working relationships and maintained boundaries with resident offenders.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Grocery Stocker
Ferriday Market
11.2020 - 01.2021
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Ensured accurate pricing of products through diligent label verification during stocking procedures.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Kept work areas neat, clean and free from debris.
Sales Associate
Belk Department Store
10.2019 - 12.2020
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Radiology Technology
Delgado Community College
New Orleans, LAHigh School Diploma -
Delta Charter School
Ferriday05.2019
Skills
- Administrative Oversight
- Staff Training
- Goal-Oriented
- Register Opening and Closing
- Meeting deadlines
- Point of sale operation
- Money Handling
- Strong Communication and Interpersonal Skills
- Verbal/Written communication skills
- 10 Key
- Microsoft Word, Excel, Powerpoint
Timeline
Correctional Lieutenant
Concordia Parish Sheriff's Office
07.2021 - 01.2024
Correctional Officer
MTC Corrections
02.2021 - 07.2021
Grocery Stocker
Ferriday Market
11.2020 - 01.2021
Sales Associate
Belk Department Store
10.2019 - 12.2020
No Degree - Radiology Technology
Delgado Community College
High School Diploma -
Delta Charter School
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