Aiyanna Peters
Spring,TX
Summary
Dedicated Night Manager with a focus on enhancing guest satisfaction through effective conflict resolution and team management.
Proficient Night Manager experienced in supervising operations and training staff. Known for strong leadership and time management skills, consistently driving team performance and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Night Manager
Big Tyme Billiards
Spring, TX
06.2023 - Current
- Supervised nightly operations, ensuring compliance with safety protocols and customer service standards.
- Coordinated staff schedules to optimize coverage and enhance workflow efficiency during peak hours.
- Managed inventory levels, conducting regular audits and implementing efficient stock rotation practices.
- Trained new employees on operational procedures and customer engagement techniques to improve service quality.
- Resolved customer complaints promptly, enhancing overall guest satisfaction through effective communication skills.
- Collaborated with management to develop promotional events, driving increased foot traffic and revenue growth.
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Server/Bartender
Big Tyme Billiards
Spring,TX
04.2020 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Trained new servers on menu details, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy.
Server/Bartender
Red Lobster
Houston,TX
02.2020 - 08.2020
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented feedback mechanisms to improve service quality and address customer concerns promptly.
Education
High School Diploma -
McKeesport Area High School
McKeesport, PACertificate of Technical Studies - Massage Therapy
Everest College
Pittsburgh, PA09-2009
Skills
- People management
- Reservations management
- Complaint handling
- Customer service focus
- Guest assistance
- Policy enforcement
- Assignment delegation
- Team performance monitoring
- Team building capacity
- Teamwork and collaboration
- Strong leadership
- Staff training experience
- Team development
Timeline
Night Manager
Big Tyme Billiards
06.2023 - Current
Server/Bartender
Big Tyme Billiards
04.2020 - Current
Server/Bartender
Red Lobster
02.2020 - 08.2020
High School Diploma -
McKeesport Area High School
Certificate of Technical Studies - Massage Therapy
Everest College