Aiyannah Knox
Aubrey,TX
Summary
- Excellent customer service with recognized strengths in problem –solving, troubleshooting, and experience with working with the public.
- Excellent interpersonal skills and very oriented with the understanding of the necessity to build productive relationships.
- Highly organized and dedicated with a positive attitude.
- Consistently meet certain deadlines while having excellent oral and interpersonal communication.
- Known as a team player and always willing to learn new things skills that work well in a team-oriented environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Customer Service Advisor
Classic Auto Group Galveston
Mentor, OH
08.2021 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with scheduling maintenance repairs and billing questions.
- Identified customer needs and offered solutions to enhance the customer experience.
- Provided feedback from customers to management team for further review.
Office Manager's Assistant
SAG Quality Air
Willoughby, OH
02.2021 - Current
- Assisted Office Manager with scheduling and organizing meetings, appointments, and events.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Greeted visitors and provided assistance as needed.
- Answered incoming calls and directed them appropriately.
- Composed memos, emails, letters, reports and other documents as requested by the Office Manager.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
Education
North High School
06.2021
Business administration
Cleveland State University
Skills
- Customer Service Excellence
- Call Center
- Research and Due Diligence
- Appointment Scheduling
- Payment Processing
- Team Building
- Clerical Support
- Office Administration
- Quality Assurance
- Data Entry
Timeline
Front Desk Receptionist/Customer Service Advisor
Classic Auto Group Galveston
08.2021 - Current
Office Manager's Assistant
SAG Quality Air
02.2021 - Current
North High School
Business administration
Cleveland State University