Shelly Mendoza
Fernley,NV
Summary
Dynamic and adaptable professional with a proven track record at Lake West Motel, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional organizational skills and customer service excellence, including data entry and problem resolution. Demonstrated reliability and excellent communication, contributing to significant improvements in efficiency and client relations.
Professional with experience in customer service and administrative support. Strong background in managing front desk operations, handling inquiries, and ensuring customer satisfaction. Demonstrates effective communication, problem-solving skills, and adaptability in dynamic environments. Reliable team player focused on achieving outcomes and excelling in collaborative settings.
Overview
18
18
years of professional experience
Work History
Front Desk Customer Service Representative
Lake West Motel
01.2022 - 03.2024
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
Operations Specialist
CVA
02.2022 - 10.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Improved safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
Day Care Provider
Self Employed
11.2017 - 09.2021
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
Picker Packer Customer Service
MSC Industrial Supply
02.2015 - 06.2017
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Vet Assistant
Visalia Veterinarian
07.2013 - 11.2014
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
Bus Driver
Churchill School
05.2006 - 06.2013
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
GED -
Sparks High
Sparks, NV09-1990
Skills
- Professionalism and courtesy
- Customer experience management
- Data entry
- Stress tolerance
- Customer focus
- Payment processing
- Appointment scheduling
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
Timeline
Operations Specialist
CVA
02.2022 - 10.2023
Front Desk Customer Service Representative
Lake West Motel
01.2022 - 03.2024
Day Care Provider
Self Employed
11.2017 - 09.2021
Picker Packer Customer Service
MSC Industrial Supply
02.2015 - 06.2017
Vet Assistant
Visalia Veterinarian
07.2013 - 11.2014
Bus Driver
Churchill School
05.2006 - 06.2013
GED -
Sparks High
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