Aiyona Gallman
Covington,USA
Summary
Energetic, compassionate, collaborative Practical Nursing Student leveraging 6+ years of experience driving customer service initiatives and human growth and development strategies. Dynamic team leader with an analytical focus and strengths in building effective, efficient processes that streamline organizational operations and maximize staff productivity. Adept at providing staff training, patient care, and customer support.
Results-driven individual with strong leadership and time management skills. Experienced in streamlining operations and enhancing patient experiences through empathetic service and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Visitor Management/ Family Experience Concierge
Children's Healthcare Of Atlanta
Atlanta, GA
01.2025 - Current
- Proactively communicate delays, explain procedures, and support emotional needs of patients and caregivers under stress.
- Perform follow-up calls to ensure service satisfaction and identify opportunities for care improvement.
- Recognized as a service excellence role model, promoting empathy, accuracy, and professionalism in all interactions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Student / Clinical rotation
Pruitt Health / Decatur Nursing
Atlanta, GA
11.2015 - 11.2025
- Assisted CNA with patient care and vitals
- Changed Bed Linen
- Assisted with bed bath and proper feeding technique
Attractions Team Lead
Stone Mountain Park
Stone Mountain, GA
05.2018 - 02.2025
- Champion average customer satisfaction ratings through analyzing approximately customer feedback and experience surveys per month.
- Strategize staffing needs for scheduling of employees by maintaining and analyzing daily attendance at attractions across a 3200-acre amusement park.
- Ensure cost control measures are met daily by monitoring budgeting goals and optimizing operations, flow, staffing, and merchandise sales.
- Trained new team members on safety protocols and operational procedures.
Team Member
Target
Lawrenceville, GA
02.2022 - 03.2024
- Enhanced inventory management across square foot store, decreasing inventory turns.
- Oversaw project completion for multiple projects and ensured project outcomes by creating and sharing detailed reports per week with a management team of 7 or more people.
- Maximized staff production by delivering training to new hires and veteran employees.
Babysitter
Sittercity
Atlanta, GA
03.2023 - 01.2024
- Devised and facilitated an average of 30 engaging activities for multiple children of all age groups, enhancing client satisfaction rates and returning customers by 95%.
- Streamlined scheduling and organization of childcare services, reducing last-minute cancellations by ensuring optimal communication and standard reminders.
- Accommodated varying needs of families, reducing average time parents spent searching for reliable childcare options.
Education
Certificate - Licensed Practical Nurse
South College
Atlanta, GASkills
- Activities of Daily Living (ADLs)
- Medication Administration
- Infection Control
- Patient Assessment
- Medical Records Management
- Data Entry
- Patient Education
- Patient Positioning & Transfers
- Nebulizers
- Suction Devices
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- Data Analytics
- Staff Training
- HIPAA
- Time management
- Leadership
- Team building
Timeline
Visitor Management/ Family Experience Concierge
Children's Healthcare Of Atlanta
01.2025 - Current
Babysitter
Sittercity
03.2023 - 01.2024
Team Member
Target
02.2022 - 03.2024
Attractions Team Lead
Stone Mountain Park
05.2018 - 02.2025
Student / Clinical rotation
Pruitt Health / Decatur Nursing
11.2015 - 11.2025
Certificate - Licensed Practical Nurse
South College