Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aiysha Bah

Charlotte,NC

Summary

Results-driven Campaign Creation Specialist with a strong background in campaign operations, strategic planning, and stakeholder coordination. Adept at managing campaign logistics and digital outreach to enhance engagement and drive results. Skilled in streamlining processes, ensuring compliance, and supporting cross-functional teams to execute successful initiatives. Detail-oriented professional with excellent communication and problem-solving abilities, committed to optimizing campaign effectiveness and achieving organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Campaign Creation Specialist (Team Lead)

Townsquare Interactive
Charlotte, NC
11.2023 - Current
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Develop and executed content strategies to increase engagement and drive traffic
  • Collaborate with team members to analyze data and make recommendations for improving website performance
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Identified plans and resources required to meet campaign goals and objectives.

Marketing Specialist

Charter Communications- Spectrum
Charlotte, NC
09.2022 - 11.2023
  • Interact with customers through various channels (phone, email, chat) to address inquiries, resolve issues, and provide product/service information
  • Ensured accuracy and regular updates in the management of client records.
  • Mitigated issues with customers through efficient problem-solving.
  • Collaborated with the sales team to boost client engagement by promoting complementary solutions.
  • Maintain detailed records of customer interactions, inquiries, and resolutions

Customer Service Specialist

Optim Marketing Inc.
04.2022 - 09.2022
  • Provide excellent customer support by addressing inquiries, concerns, and issues through various communication channels such as phone, email, chat, or social media
  • Troubleshoot and resolve customer problems or complaints efficiently and professionally, ensuring customer satisfaction
  • Develop a deep understanding of the company's products or services to assist customers effectively
  • Communicate relevant information about products, services, and promotions to customers
  • Gather and document customer feedback, complaints, and suggestions to help improve products and services

Cashier/Customer Service

North Carolina Central University Bookstore
01.2018 - 04.2022
  • Provide information about products, services, and promotions, helping customers make informed choices
  • Accurately and efficiently handle customer transactions, which may involve cash, credit/debit cards, checks, or digital payment methods
  • Assist customers in checking product prices and verifying pricing accuracy
  • Reconcile the cash drawer at the end of each shift, ensuring it balances with transaction records
  • Collaborate with other staff members to relay important information and ensure a smooth customer experience

Education

Mass communication -

North Carolina Central University
Durham, NC

Skills

  • Time management
  • Communication skills
  • Documentation review
  • Microsoft word
  • Leadership
  • Marketing

Certification

Digital Marketing

Timeline

Campaign Creation Specialist (Team Lead)

Townsquare Interactive
11.2023 - Current

Marketing Specialist

Charter Communications- Spectrum
09.2022 - 11.2023

Customer Service Specialist

Optim Marketing Inc.
04.2022 - 09.2022

Cashier/Customer Service

North Carolina Central University Bookstore
01.2018 - 04.2022

Mass communication -

North Carolina Central University

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Aiysha Bah