Aizhana Zhakupova
Administrative Assistant
Centreville,VA
Summary
Multilingual administrative professional with strong coordination, client communication, and CRM skills. Experienced in managing high-volume tasks, streamlining operations, and supporting cross-functional teams. Seeking an office role to apply organizational and problem-solving abilities.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Sales & Operations Coordinator
MyProMovers
Chantilly, Virginia
05.2024 - Current
- Managed over 1,500 client consultations annually , delivering tailored solutions with high professionalism and accuracy.
- Streamlined scheduling and communication workflows, reducing client response time by 30%, and improving operational efficiency.
- Optimized CRM systems for accurate data tracking, enabling informed business decisions.
- Collaborated cross-functionally with dispatch and operations teams to ensure smooth, on-time service execution, and minimize issues.
- Contributed to a 20%+ increase in company revenue by converting leads through strategic follow-ups and exceptional client service.
Visa & Immigration Coordinator
GrandLuxe
Kostanay, Kazakhstan
09.2023 - 04.2024
- Managed visa documentation and applications for clients across 17 countries, ensuring compliance and timely submissions.
- Provided personalized guidance to over 100 clients, improving satisfaction and trust through tailored support.
- Created educational materials for clients and internal teams, boosting operational knowledge and service quality.
- Maintained meticulous records and coordinated communication with consulates and government agencies.
Business Development & Admin Assistant
Hangzhou Bingochem Co. Ltd
Hangzhou, China
03.2023 - 08.2023
- Managed CRM database of 1,000+ international clients, ensuring accurate order tracking and timely follow-ups.
- Supported 30% sales growth in target markets by conducting research and maintaining key client relationships.
- Prepared reports and documentation to assist senior management in business planning and partner communications.
- Facilitated multilingual communications in English, Russian, Kazakh, and Chinese across departments and clients.
Education
Bachelor of Arts - Business Administration And Management
Hangzhou Dianzi University
Hangzhou, China06-2023
Skills
Office & Administrative Coordination
Client Communication & Relationship Management
Office & Administrative Coordination
Cross-Functional Collaboration
Timeline
Sales & Operations Coordinator
MyProMovers
05.2024 - Current
Visa & Immigration Coordinator
GrandLuxe
09.2023 - 04.2024
Business Development & Admin Assistant
Hangzhou Bingochem Co. Ltd
03.2023 - 08.2023
Bachelor of Arts - Business Administration And Management
Hangzhou Dianzi University
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