Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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A.J. BILLINGSLEY

Appleton,WI

Summary

Talented IT Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring 14+ years of experience resolving complex software, hardware, and network issues to a fast-paced tech environment. Always willing to listen and learn to maintain relevant knowledge with today's fast changing IT environments.

Overview

16
16
years of professional experience

Work History

IT Specialist

A to Z Machine Company
08.2021 - Current
  • Configure and maintain Windows servers (2016, 2019, 2022)
  • Maintain Cisco Meraki network and Ubiquiti Wi-Fi system.
  • Configure and maintain active directory and group policy.
  • Configure and maintain Microsoft 365 environment.
  • Implement and monitor IT security systems including access control, SIEM, IDS, IPS, firewall configurations, content filtering.
  • Implement and update cybersecurity training for A to Z Machine.
  • Configure and maintain security camera and door access systems.
  • Recommend and install equipment upgrades.
  • Maintain Epicor ERP and install updates as needed.
  • Desk side and remote support for company employees.
  • Advanced troubleshooting of complex issues across A To Z's IT environment.

Information Technology Specialist

Lawrence University
10.2017 - 08.2021
  • - Deployed and maintained campus computer systems consisting of PC and Apple systems.
  • - Software troubleshooting and maintenance for all departments
  • - Asset management for all printers, computers, monitors, and high dollar amount peripherals.
  • - Annual deployment of new computer systems and operating system upgrades involving Windows 10 and newest Apple OSX
  • - Worked closely with staff, faculty, and students daily to resolve any information technology issues.

Service Desk Analyst

OSHKOSH CORPORATION
01.2017 - 10.2017
  • - Level 2 phone and remote support for multiple segments within the Oshkosh Corporation.
  • - Apple iDevice setup and configuration integrated with Mobile Iron.
  • - User and printer troubleshooting for IBM iSeries applications.
  • - High level of attention on customer service and support
  • - Advanced knowledge of Service Now ticketing system.

AV Service Technician

ENTERPRISE SYSTEMS GROUP
09.2015 - 08.2016
  • - Installation of high-end Crestron and Polycom business solutions.
  • - Resolved audio and video issues within hardware and software components.
  • - Installation of high end projection and TV systems.
  • - Tracked ticket information and worked with customer on installation and fix resolutions.
  • - Worked as a team to meet deadlines for projects.

Nodal Network Systems Operator and Maintainer

UNITED STATES ARMY
04.2011 - 03.2015
  • - Configured Cisco Catalyst 3750 and 3560 switches for voice and data access.
  • - Configured Cisco 3945 and 2651XM routers: Access control lists, tunneling, TACACS, route lists, VLANS.
  • - Upgraded Cisco routers and switches to latest versions for increased capabilities and security.
  • - Experience with Cisco Call Manger 8.5 to include: Upgrading, server maintenance, device configuration, route pattern implementations, phone upgrades, bulk administration, trunk configuration.
  • - Configured Call Manager Express for field exercise demonstrations.
  • - Configuration of TDMA and FDMA modems for satellite communications.
  • - Managed and configured SIP gateways for plain old telephone systems.
  • - Implemented and upgraded a local area network of 86 switches for user access to data and voice networks using three enclaves of security.
  • - Designed wiring diagrams and flow charts for the LAN in Afghanistan.
  • - Monitored and supported wide area network operations throughout operational area in Afghanistan using SolarWinds Engineer Toolset.
  • - Trained and lead Soldiers on numerous networking exercises and operations.
  • - Created standard operating procedures to mitigate downtime and security violations.

Computer Repair Technician

MAD CITY TECHS
11.2009 - 08.2010
  • - Diagnosed and repaired computer hardware and software systems using system tools and hardware diagnostic utilities.
  • - Used multiple virus and security scanners to resolve virus infections.
  • - Built custom computers using customer needs and budget.
  • - Resolved complex printing issues.
  • - Installed home and small business wireless network solutions.
  • - Used data recovery methods to secure lost data.

Junior Network Administrator

HAITIAN HEALTH FOUNDATION
09.2009 - 11.2009
  • - Volunteered to work with health clinic for 3 months in Haiti.
  • - Configured backup systems and maintenance schedules for Dell servers.
  • - Maintained and configured user access permissions and policies.
  • - Maintained LAN and local computer systems.
  • - Tracked and documented computer equipment information.

Education

United States Army Signal Corp
Fort Gordon, GA
11-2011

HIGH SCHOOL DIPLOMA - GENERAL STUDIES

Appleton East High
Appleton, WI
01.2006

Skills

  • Network configuration and support
  • Cisco Routing and Switching
  • VoIP knowledge
  • Computer repair and upgrades
  • Server administration
  • AV systems installation
  • Strong verbal and written communication
  • Advanced IT Troubleshooting
  • Information security

Accomplishments

  • Awarded the Army Commendation medal for brigade communications support during Operation Enduring Freedom.
  • While deployed to Afghanistan managed and maintained a LAN running on 85 switches.
  • Multiple years of experience with advanced hardware and software configuration and troubleshooting.
  • Over 10 years of experience with desk side and remote support for residential and commercial users.

Timeline

IT Specialist

A to Z Machine Company
08.2021 - Current

Information Technology Specialist

Lawrence University
10.2017 - 08.2021

Service Desk Analyst

OSHKOSH CORPORATION
01.2017 - 10.2017

AV Service Technician

ENTERPRISE SYSTEMS GROUP
09.2015 - 08.2016

Nodal Network Systems Operator and Maintainer

UNITED STATES ARMY
04.2011 - 03.2015

Computer Repair Technician

MAD CITY TECHS
11.2009 - 08.2010

Junior Network Administrator

HAITIAN HEALTH FOUNDATION
09.2009 - 11.2009

HIGH SCHOOL DIPLOMA - GENERAL STUDIES

Appleton East High

United States Army Signal Corp

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