Cassidy Schmutz
McLane Company
Belton,TX
1
Certification
19
Years of experience
Lead network and voice analyst with hands-on experience in LAN/WAN support, Cisco VoIP administration, network security, and 24x7 performance monitoring. Background includes Tier 3 troubleshooting, CUCM/UCCX administration, circuit migrations, and enterprise upgrades that improved reliability, supported E911 compliance, and reduced telecom spend.
Work History
10 Years 2 Months
09.2016 - Current
10 Years 2 Months
Lead Network Analyst
McLane Company | Temple, TX
09.2016 - Current
- Improved enterprise network reliability by upgrading network performance and deploying new distribution center LAN/WAN and small business networks.
- Strengthened device performance management by tracking network health and tuning bandwidth controls in SolarWinds.
- Restored remote connectivity by troubleshooting LAN/WAN issues, coordinating vendor outages, and installing MPLS, DIA, and 4G LTE Cradlepoint circuits for tertiary access.
- Directed CUCM platform support across multi-cluster infrastructure serving 10000+ active endpoints with 99.99% availability for enterprise voice.
- Administered UCCX contact center operations, including queues, skill groups, supervisor workflows, and IVR routing logic. Maintained dial plan architecture, Cisco Emergency Responder, and E911 readiness across enterprise voice environment.
- Implemented and supported Cisco voice gateways, CUBE, SIP trunking, PRI, and signaling protocols such as SIP, H.323, and MGCP.
- Processed large-scale MACD requests for 10000 users and Jabber profiles through BAT, while supporting CUCM and IMAP integration with MS Exchange and AD.
- Resolved complex voice incidents using RTMT, DNA, and Wireshark, while aligning with network teams on QoS policies to lower jitter, packet loss, and latency.
- Drove telecom expense savings by auditing invoices, removing redundant circuits, and consolidating vendors to generate $1.5M in annual savings.
- Managed TEM vendor relationship to automate circuit accounting, monitor vendor spend, and support contract compliance.
- Planned POTS and VoIP migration to phase out analog lines and update infrastructure.
- Developed generative AI and automation-based reporting to consolidate procurement data and create leadership dashboards.
4 Years 3 Months
06.2012 - 09.2016
4 Years 3 Months
Network Administrator
University of Texas Health Science Center at Tyler | Tyler, TX
06.2012 - 09.2016
- Managed voice, data, wireless, and security for the campus network at a university medical training facility.
- Monitored the network in order to sustain optimal performance to support physicians and nurse staff.
- Maintained 3000 Cisco IP phones including 7911, 7912, 7921, 7925, 7941, 7961 series utilizing Cisco Call Manager for the administration and updates of phone software and extension adjustments.
- Monitored the performance of 10 7800 series MCS servers to support Unified Communications.
- Updated configuration of VoIP Gateway routers to allow new voice vlans to associate with Call Manager.
- Configured T1 and PRI circuits on Cisco routers.
- Created IPSec VPN tunnels on Cisco ASA 5520 Firewall to branch clinics and third-party clients and modified access-lists to allow trusted peers access to the internal network.
- Upgraded ASA 5520 to ASA 5585 to allow increased traffic capacity across the firewall.
- Assigned voicemail using Cisco Unity. Updated dial peers on Cisco 3845 routers for the addition of Rightfax extensions for the hospital fax system.
- Redistributed routes on Cisco LWAPs to secondary WLC, resolving association issues caused by primary WLC capacity limitations.
- Executed 10GIG project, enhancing support for physicians at local research lab.
- Installed and tested new 4507 switches at new floors in campus academic center to support mammography clinic and medical library.
- Prepared documents for updates of network design and recommended upgrades to higher authority to meet scalability requirements for future growth.
- Planned, designed, and implemented connectivity for 2901 router and 3750 switch at new remote allergy clinic, ensuring reliable access for medical staff.
1 Year 2 Months
02.2011 - 04.2012
1 Year 2 Months
Network Engineer
Harris IT Services Corporation | Okinawa
02.2011 - 04.2012
- Provided LAN/WAN infrastructure for the DoD Navy and Marine Corps Intranet enterprise network.
- Monitored and maintained integrity of Cisco 2600, 3550, 3560, 3750, 3845, 4500, and 6500 series switches and routers to ensure network reliability. Installed Netscreen SSG Firewalls at 9 locations for EMSS COI Vlans.
- Resolved remedy tickets from the help desk including assigning vlans to interfaces and troubleshooting errors on links and trunking issues to uplinks.
- Provided continual network redundancy through the use of STP and HSRP, and fast convergence utilizing portfast on access layer switches.
- Conducted site surveys and contributed to network design updates and implementation plans for future projects and installations.
- Monitored the network and applied configuration changes and ACL updates to ensure optimal security, performance, and availability.
- Coordinated with local Network Operations Center on down devices and maintenance schedules to facilitate timely repairs.
- Installed Cisco 878 routers at specified locations utilizing DSL in support of "Operation Tomodachi" for Japanese evacuees after the earthquake and tsunami disaster.
2 Years 10 Months
12.2007 - 10.2010
2 Years 10 Months
Assistant Supervisor/ Surgical Technologist
U.S. Naval Hospital Okinawa | Okinawa
12.2007 - 10.2010
- Supported accountability for $650k in supplies and specialized equipment; worked with vendors and technical staff to secure resources and maintain stock levels.
- Managed $24k supply budget and matched available funds with current objectives to improve patient care.
- Worked with budgeting department to plan future purchases, supporting smooth operations and resource availability.
- Scheduled patient evaluations and surgical services while safeguarding confidentiality for 1500+ medical and dental records.
- Updated SOPs and maintained logbook for accountability of leased or borrowed equipment and gear.
- Maintained compliance with strict infection control standards and became go-to trainer for key department and organizational topics.
- Updated LAN security and alerted staff to possible network security threats; delivered monthly training to strengthen knowledge of information assurance policies and procedures.
- Coordinated audit processes with Inspector General and Joint Commission safety inspectors; received command recognition for zero discrepancies over three-year tenure.
8 Months
10.2009 - 06.2010
8 Months
Broadband Technician
Spearpoint Associates | Okinawa
10.2009 - 06.2010
- Checked signal readings at ped boxes to support strong signal levels for better service quality.
- Resolved connectivity problems and recorded installation and maintenance work to improve future reference.
- Lowered connectivity issues through clear installation and maintenance documentation.
- Walked customers through wireless router setup, software troubleshooting steps, and reporting processes to build self-sufficiency.
- Provided technical support to customers for IT service provider needs.
- Installed and configured CATV cables, cable modems, and converter boxes.
- Scheduled customer visits and planned routes to support timely service calls.
Education
High School (Diploma) - Shelbyville, TX
Shelbyville High School | Shelbyville, TX | 01-2004
Skills
VoIP administration
Cisco IOS and ASA
Network architecture
WAN circuit management
Firewall configuration
Infrastructure upgrades
Performance monitoring
Network security
Certification
- CCNP Collaboration (In Progress)
- Cisco Certified Network Associate
- CompTIA Security + IAW DoD 8570 compliant
- ITILv3 Foundation
- CompTia Network+
Awards
Harris Corporation "Zero Human Errors" award., September 2011
Additional information
- MS Office Suite
- Implementation of routing protocols such as OSPF, EIGRP, BGP, and RIP
- Implementation of VRRP, HSRP, VLANS, STP, VTP, SNMP, TCP/IP, DHCP, DNS, IPSec, Juniper VPN/ Firewalls, IDS/IPS, TACACS
- SD-WAN Administration and deployment
- Cisco Call Manager, Contact Center, Unity, and Emergency Responder
Military service
- E-4 | Navy | US
- July 2004 to November 2010
Timeline
Lead Network Analyst
McLane Company
09.2016 - CurrentRead more
Network Administrator
University of Texas Health Science Center at Tyler
06.2012 - 09.2016Read more
Network Engineer
Harris IT Services Corporation
02.2011 - 04.2012Read more
Broadband Technician
Spearpoint Associates
10.2009 - 06.2010Read more
Assistant Supervisor/ Surgical Technologist
U.S. Naval Hospital Okinawa
12.2007 - 10.2010Read more
Shelbyville High School - High School (Diploma), Shelbyville, TX
Read more