Colin O'Banion
Denham Springs
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.
Overview
2026
2026
years of professional experience
Work History
VoIP Network Engineer
Mission Pet Health
Birmingham
01.2024 - Current
- Deployed new technologies for improving reliability and scalability of VoIP networks.
- Participated in cross-functional meetings with stakeholders from different departments within the organization.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.
Support Desk Lead
Coretechs
Baton Rouge
03.2020 - 01.2024
- Trained new support technicians.
- Maintained internal knowledge base.
- Performed troubleshooting and repairs for all IT aspects, including workstations, servers, networks, and VoIP.
- Recorded customer issues on database to streamline process and fastrack resolutions.
- Handled ticket escalations.
Electronics Repair Technician
iFixit Central
Baton Rouge
11.2016 - 03.2020
- Solely responsible for computer repairs.
- Located and diagnosed malfunctions with skills in computer testing and troubleshooting.
- Improved system performance by cleaning and replacing system components.
- Completed and documented computer-led diagnostic tests.
Help Desk Technician
Geek Squad - Best Buy
Baton Rouge
2012 - 2016
- Provided technical support for customers via phone, chat, and in-person assistance.
- Assisted customers with setup and installation of new technology products.
- Maintained detailed records of customer interactions and technical issues resolved.
Education
High School -
Live Oak High School
Denham Springs, Louisiana01-2009
Skills
- Technical Support
- Application Support
- Call Recordkeeping
- Network Diagnostics
- Microsoft 365 Administration
- VoIP Administration
- Project management
Timeline
VoIP Network Engineer
Mission Pet Health
01.2024 - Current
Support Desk Lead
Coretechs
03.2020 - 01.2024
Electronics Repair Technician
iFixit Central
11.2016 - 03.2020
Help Desk Technician
Geek Squad - Best Buy
2012 - 2016
High School -
Live Oak High School