Quang (Scott) Nguyen
Euless,United States
Summary
Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 16 years of industry experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
VoIP Network Engineer
Impact Telecom
Irving, TX
01.2012 - Current
- Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.
- Troubleshooted complex VoIP problems related to call routing, voice quality issues and other telecommunication systems.
- Implemented security measures to protect the integrity of the VoIP network from external threats.
- Resolved customer complaints related to poor voice quality or dropped calls due to faulty equipment or configuration errors.
- Analyzed call detail records data to detect any irregularities or anomalies in the system performance.
- Monitored bandwidth utilization trends on both LAN, WAN interfaces of routers, switches connected to the VoIP system.
- Diagnosed complex problems involving multiple telecom systems using packet sniffers like Wireshark
- Evaluated vendor proposals for new technologies that can improve operational efficiency of existing VoIP networks.
- Replaced faulty or damaged network hardware components to improve performance.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
NOC Technician
Excel Telecom
Irving, TX
01.2007 - 01.2012
- Configured and installed network hardware, such as routers, switches, firewalls, and access points.
- Performed troubleshooting to diagnose and resolve technical issues related to networks.
- Implemented security measures to protect the organization's information systems.
- Resolved routing, wireless and other network-related issues.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation.
- Scheduled upgrades and maintenance for uninterrupted business workflow.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Conducted workflow analysis, space design or cost comparison analysis.
Education
Associate of Science - Computer and Information Sciences
Tarrant County College District
Fort Worth, TX05-2001
Skills
- Dialogic, Sonus, Sansay Softswitch
- PBX - Netsapiens
- SBC - Sansay And Acme (Oracle)
- Empirix , Wireshark, OpenNMS,
- Adtran Total Access Models, Cisco ATA
- SIP, SS7, ISUP, TCAP, PRI, SIP-PRI, and CAS
- Call Routing
- Firewall Configuration
- Network Security
- Virtualization Technologies
- Access Control
- Microsoft Office Proficiency
- Network Operations
- Network Performance Analysis
- Connectivity Troubleshooting
- Disaster Recovery Planning
- Data Backups
- IP Addressing and Subnetting
- Equipment Configuration
- Hardware Installation
- Switching Protocols
- Cisco Wireless Routers and Switches
- Network Configuration
- Verbal and Written Communication
- Technical Infrastructure Migration
- Effective Communication
- System Integration
- Technical Support
Certification
- USAF Digital Telephone Switching course
- CCNA 1: Networking Basics
- CCNA 2: Routing Protocols and Concepts
- CCNA 3: Lan Switching and Wireless
- CCNA 4: Accessing the WAN
Timeline
VoIP Network Engineer
Impact Telecom
01.2012 - Current
NOC Technician
Excel Telecom
01.2007 - 01.2012
Associate of Science - Computer and Information Sciences
Tarrant County College District
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