Wayne Darlington

VOIP Networking, Hospitality, Security, VoIP, Support, Voice Engineering. Cloud and remote IP phone provisioning. Maintain and support VoIP and Data service via CPE such as Fortigate, Adtran, PMS, Switches, Normadix, Zone Director directly or via API, RDP, Auvik, ODiN and remote session.
Cisco Broadsoft Cloud provisioning and endpoint configuration -Poly, Yealink, ATA, Snom, AEI, Bittel, Generic SIP, Webex, Unity, UCaaS, Saas, AudioCodes gateway. Salesforce ticketing system, engaged with customer via phone and email.
Enterprise, Group, Call center, carrier engagement -ISP meet, Tier 11 & Tier111 troubleshooting, OCOM and Wireshark advanced.
Worked with onsite vendor, many years experience -broad knowledge of telecom and OSI operation.

• Designed and implemented VoIP solutions for diverse client needs.
• Configured and maintained network equipment to ensure optimal performance.
• Collaborated with cross-functional teams to enhance service delivery processes.

• Engineered Cisco Broadsoft solutions, leveraging expertise in telecommunication VoIP, OSI model, SIP trunking, and hosted services to manage Broadworks server access and applications including AS, MS, XSP, NS, VM, and NPANXX routing using Linux commands.
• Managed UC and UcaaS systems, including Soft client and Webex administration.
• Configured and troubleshot IP phones, enhancing communication systems through expertise in Polycom, Unity, Cisco, Yealink, and Vtech devices.
• Managed ATA and VoIP routers such as Edgewater and Adtran, utilizing network analyzer tools while collaborating with ILEC/CLEC/ISP for circuit and voice engineering solutions.
• Daily task include but not limited to the following: BROADSOFT cloud provisioning, Auto Attendant, Call Center, Hunt Group, Broadworks server access and application ie. AS, MS, XSP, NS, VM, NPANXX routing etc using LINUX command, Voice Networking.
• Adtran, Cisco IAD, Cisco, HP switch CLI -Identify QOS, packet tracing with OCOM, Nagios or Wireshark- Jira ticketing system, Confluence -Hospitality products such as Jazzware, guest room Vtech phone, remote work via VPN, SSH.

• Provisioned, configured, and troubleshot IP telephones on Broadsoft platform, including Polycom and Yealink IP phones, and managed analog users on Audio Codes gateway or ATA for fax services.
• SIP trunking setup- Configure Enterprise /group/ admin and SIP user- Cloud call routing, Call Center, UC/UcaaS, softphone, desktop integration AA, Network integration, UC, configuration on Broadsoft platform.
• Utilized Salesforce ticketing system for tracking support requests while configuring and managing firewalls, routers, AP/Ruckus, HP switches, and FortiGate/Fortinet/Adtran for SIP phone registration.
• (Pandemic Reduction /Separation)
• Provided technical support for clients using Allbridge's communication solutions.
• Troubleshot hardware and software issues in diverse customer environments.
• Collaborated with cross-functional teams to resolve complex technical challenges.
• Monitored system performance to ensure optimal functioning of services.
• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Diagnosed and resolved client technical issues promptly, minimizing downtime and enhancing customer satisfaction.

• Installed hospitality systems with Polycom VVX IP phones and analog phones using Sangoma gateway on Broadsoft platform, ensuring seamless communication.
• Led projects for frame build-out using 66/M4/110 blocks and IP phone configuration, integrating PMS with JAZZ Fusion while aligning with SharePoint pre-build and Excel tracking.
• Executed VoIP network installation, configuring rack UPS, gateway, CradlePoint, HP switch, and NUC according to pre-build specifications within established timelines using SharePoint.

• Performed daily MAC, maintenance, and support for voice, data, and NEC PBX systems at University of Rochester (UofR) and remote campuses, enhancing communication capabilities.
• Installed, maintained, and supported voice and data applications to ensure operational reliability.
• Troubleshot VM and circuits using testing equipment to identify and resolve issues efficiently.

• Installed and configured telecommunication and networking systems for NEC PBX and VM, enhancing system functionality.
• Maintained and supported voice and data applications for NEC PBX systems, ensuring reliable communication services.
• Facilitated meetings with CLEC and ILEC vendors to align project requirements and timelines.

• CPE installation and maintenance / Cisco/ Adtran/ CAC/ Hosted.
• Configure and install Adtran, Cisco and CAC routers.
• Test and turn up Metro E, DS1, PRI circuits.
• Terminate station and CO cables, cross connect.
• Cisco and Polycom IP phones, NEC 8000 series PBX and SIP.
• Occasional site survey, firewall and wireless integration VPN and hosted setup.