Aj Conklin
oshkosh
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, recipe following, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
New Moon Cafe
Oshkosh
09.2023 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Often helped organize live music events, helping artists or bands set up; as well as managing cover-fees and door payment
Customer Service Cashier
Sally Beauty
Oshkosh
01.2024 - 09.2024
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located, and obtained products to meet customer needs.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Addressed customer questions and concerns regarding products and services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Server
Evergreen Retirement Community
Oshkosh
10.2022 - 11.2023
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cashier
Steins Garden & Gifts
Oshkosh
03.2022 - 10.2022
- Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Participated in seasonal promotions by setting up special displays within the store's garden area.
- Provided advice to customers on how to care for their plants and gardens.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Oshkosh West High School
Oshkosh, WI05-2023
Bachelor of Science - Environmental Science
University of Wisconsin, Oshkosh
Oshkosh, WISkills
- Coffee preparation
- POS system operation
- Cash handling
- Customer service
- Event organization
- Speedy and efficient
- Verbal and written communication
- Positive and professional
- Safe food handling practices
- Food preparation
- Continuous improvement
Affiliations
- Fan of local music, as well as vinyl collecting
- Big animal lover, have volunteered in shelters for multiple years
Timeline
Customer Service Cashier
Sally Beauty
01.2024 - 09.2024
Barista
New Moon Cafe
09.2023 - Current
Server
Evergreen Retirement Community
10.2022 - 11.2023
Cashier
Steins Garden & Gifts
03.2022 - 10.2022
High School Diploma -
Oshkosh West High School
Bachelor of Science - Environmental Science
University of Wisconsin, Oshkosh
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