Ariana Gallegos
Starbucks
Barstow,US
1
Certification
7
years of professional experience
Customer focused retail and food services professional with 7+ years of experience in fast-paced, high volume environments, including 3 years of leadership experience. Skilled in delivering exceptional customer service, driving sales, handling cash transactions, and maintaining efficient daily operations. Proven ability to build strong customer relationships, collaborate with team members, and create welcoming, organized environments that enhance the customer experience. Recognized for adaptability, strong communication, and a commitment to quality service in both retail and food service settings. Willing to relocate to: Barstow, CA
Work History
Barista
2 Years 3 Months- Executed store procedures, including opening and closing, cash handling, and ensuring safety and security
- Providing quality beverages, whole bean, and food products consistently for all customers in line with our recipe and presentation standards
- Supporting in creating the third place environment during each shift
- Created a welcoming third place environment by engaging with customers and enhancing their experience during each shift.
- Supporting your fellow partners during periods of high volume to keep the store operating
- Maintained a clean and organized workspace to enhance customer and partner experiences
- Supporting store procedures including, opening or closing the store, cash handling, and safety and security
Receptionist
4 Months- The Receptionist serves as a first point of contact for customers in the retail space and on the phone, as well as a liaison between customers and management teams. They understand that because they are the first faces to greet customers, they must be exceptional at creating intentional customer experiences by being enthusiastic, personable, and welcoming upon every customer's entry into the store.
- Performed reception duties including greeting customers and managing inquiries
- Collaborated with team to foster a positive working environment
- Exceed expectations by working to meet the Company's mission: To provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products
- Welcome all customers and facilitate a seamless check-in process
- Answer, screen and forward incoming phone calls
- Ensure compliance with state and local laws by requesting from each customer their identification/medical cannabis license
- Be able to explain the dispensary's procedures and policies to customers and ensure smooth processing
- Promoted dispensary's daily deals to enhance customer engagement
- Processed phone and online orders efficiently, ensuring timely customer fulfillment
- Coordinated workflow to enhance team productivity and have understanding of duties or delegated tasks
- Adhere to all legislative requirements of cannabis retailers, including federal, state and BCC
Crew Member
1 Year 5 Months- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.Clean food preparation areas, cooking surfaces, and utensils.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Assistant Manager
1 Year 6 Months- An assistant manager generally helps a manager keep a company or store running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service. They will often use the role to learn the duties of a manager and essentially be in training to advance to this position.
- Performed various tasks to support daily operations
- Assisted the General Manager with daily operations
- Hire, train, schedule and manage employees in daily tasks
- Cultivated customer relationships and resolved service needs
- Oversaw purchasing, inventory, maintenance, and other operational functions
- Formulated strategies to enhance workplace efficiency and achieve goals
- Liaise between managers, customers and employees
- Serve as acting General Manager (GM) when GM is away
Crew Member
6 Months- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Take food and drink orders and receive payment from customers.
- Stock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Balance receipts and payments in cash registers.
- Deliver orders to kitchens, and pick up and serve food when it is ready.
- Support staff with organizational tasks
- Perform administrative and clerical work
- Greet visitors, provide information and assistance as needed
- Managing phone systems
- Directing persons to appropriate areas
- Responsible of equipment (keys, cards, phones)
Education
High School Diploma
Skills
Customer service
Writing skills
Marketing analytics
Attention to detail
Social media engagement
Organizational skills
Management (1 year)
Report preparation
Store maintenance
Restaurant supply ordering
Food safety standards
Organizational skills
Written communication
Coaching
Computer operation
Staff scheduling
Kitchen staff training
POS
Productivity software
Multitasking
Sanitation procedures
English
Kitchen staff scheduling
Inventory cost tracking
Office productivity tools
Administrative support
Customer inquiry handling
Customer engagement
Employee relationship building
Customer communication
Teamwork
Facebook
Google Sheets
Front desk
Retail store product knowledge
Staff supervision
Deposits
Customer service
Patience
Cash handling
Coffee preparation
Serving
Sales
Telephone communication
Phone etiquette
Data entry
Basic math
Microsoft Excel
Physical stamina
Verbal and Written Communication
Relationship management
Customer service
Google Docs
Customer service processes
Computer skills
Manual handling
Coffee experience
Balancing end-of-day transactions
Operational management
Office experience
Restaurant Experience
Food safety
Bank deposit preparation
Call handling
Microsoft Outlook
In-person service
Administrative experience
Escalation handling
Food service
Friendly demeanor
Outgoing personality
Problem-solving
Opening and closing
Team leadership
Food preparation
Multitasking skills
Clear communication
Workflow management
Communication
Certification
- Driver's License
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Barista
Starbucks
07.2023 - 10.2025Read More
Receptionist
IGS Solutions LLC
10.2022 - 02.2023Read More
Crew Member
Raising Cane's
04.2021 - 09.2022Read More
Assistant Manager
Jersey Mike's Subs
11.2019 - 05.2021Read More
Crew Member
McDonald's
03.2019 - 09.2019Read More
Barstow High School
High School Diploma
Read More