AJ Golba
Detroit
Summary
Licensed Mortgage Banker with 7+ years at Rocket Companies, specializing in refinance and home equity lending while also supporting purchase clients. Known for blending empathy with precision to deliver seamless, compliant, and high-volume loan origination—averaged 350 loans annually while ensuring exceptional client satisfaction and full adherence to federal lending standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Banker
Rocket Companies
01.2022 - 11.2025
- Acted as a primary point of contact for clients while their assigned banker was out, ensuring seamless communication and consistent loan progress
- Originated new mortgage loans for clients of bankers who were out of office, ensuring seamless continuity of service and zero disruption in the client experience
- Managed full loan origination process — from initial consultation and credit review to presenting rate options and initiating disclosures — on behalf of assigned bankers
- Supported up to 4 bankers simultaneously by balancing competing priorities with precision, professionalism, and empathy
- Proactively identified new opportunities within covered pipelines, contributing to additional funded volume during coverage periods
- Maintained continuity of service by managing active loan files, tracking milestones, and following up with underwriting, processing, and closing teams
- Partnered with leadership and peer bankers to ensure client satisfaction and retention during transitions or high-volume periods
- Maintained confidentiality and compliance across all client interactions in accordance with RESPA, TILA, and company lending standards
- Utilized Rocket’s CRM and automation tools to streamline client follow-ups, achieving faster response times
Executive Banker
Rocket Companies
01.2019 - 01.2022
- Originated and closed an average of 350 mortgage loans annually, exceeding company production goals during one of the highest-volume periods in the industry
- Originated mortgage loans over the phone through both inbound and outbound call models in addition to chat banking
- Expert in refinance and home equity products, leveraging market insight to maximize client savings while originating purchase loans as needed
- Calculated and presented mortgage programs, rates and terms that would be most impactful for the client
- Sold emotional benefit of loans and justified with logic
- Directed clients through e-signing process while instructing efficient delivery of loan documents
- Resolved conflicts that may arise in process with empathy by providing value and forward motion
- Executed on the infrastructure to surpass daily effort requirements and monthly production goals
Senior Account Specialist
Rock Connections
01.2018 - 01.2019
- Executed procedure for connecting clients with a licensed mortgage banker seamlessly
- Overcame initial objections with relevancy and develops rapport while verifying information
- Acknowledged, responded, and pivoted smoothly when faced with objections from clients
- Ensured all leads are legitimate and associated with correct client(s)
- Independently managed meeting and exceeding company goals of dials and transfers
Education
High School Diploma -
Woodhaven High School
Woodhaven, MI01.2015
Skills
- Compliance with federal loan regulations—TILA, RESPA, ECOA, HMDA, FCRA, GLBA and SAFE Act
- Conventional, FHA, VA, Streamline, Cash Out, Home Equity and Rate/Term loans
Certification
- NMLS ID #1824666 (2/2019 - 12/2026)
- Licensed states: CA, CO, FL, GA, IA, KS, KY, LA, MD, MI, MS, NE, NJ, OR, PA, SC, TX, WI
Timeline
Support Banker
Rocket Companies
01.2022 - 11.2025
Executive Banker
Rocket Companies
01.2019 - 01.2022
Senior Account Specialist
Rock Connections
01.2018 - 01.2019
High School Diploma -
Woodhaven High School
Tools
- OurHouse
- RocketLogic
- AMP
- Pathfinder
- Bankerverse
- Journey
- Slack
- MS Teams, Excel, Word