AJ Haynie
Mediapolis,IA
Summary
Results-driven IT professional with hands-on experience at American Ordnance and Afinitas. Adept at data analysis and technical support. Demonstrated integrity and adaptability while managing sensitive data and enhancing information accessibility. Proven ability to troubleshoot hardware issues and maintain documentation, ensuring compliance with safety protocols, and executing customer service operations.
Overview
4
4
years of professional experience
Work History
IT Intern
American Ordnance
Middletown, IA
05.2025 - 08.2025
- Compiled and analyzed data from four sheets, managing over 29,000 data points for improved information accessibility.
- Managed sensitive data in compliance with government confidentiality standards.
- Managed and documented property, ensuring proper handling and organization.
- Imaged and configured Windows 11 devices for deployment.
- Gained hands-on experience with Active Directory management.
- Performed comprehensive hardware maintenance, including removal, installation, replacement, and cleaning, on Dell desktops and laptops.
- Ensured compliance with safety protocols while providing in-person customer service on production lines.
IT Intern
Afinitas
Mediapolis, IA
06.2022 - 09.2024
- Assisted in troubleshooting hardware and software issues for users.
- Supported data management tasks using company-specific software tools.
- Maintained documentation of technical processes and user guides.
- Participated in system updates and maintenance activities as directed.
- Resolved customer service issues related to IT systems in a timely manner.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Maintained inventory records of all hardware equipment used by the organization.
Parts Room Helper
Afinitas
Mediapolis, IA
06.2021 - 06.2022
- Assisted team with daily operational tasks and maintained efficient workflow.
- Used tools and equipment safely in various work environments.
- Maintained inventory levels by tracking supplies and reporting shortages regularly.
- Maintained organization, cleanliness, and safety in work areas.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Provided assistance to customers with inquiries, requests and complaints.
- Performed routine maintenance tasks to keep machinery running smoothly.
Education
BA - Network Administration and Cybersecurity
St. Ambrose University
05.2026
Some College (No Degree) - Data Analysis & Visualization, Cloud Computing
Queen's University Belfast
Belfast, NIHigh School -
Mediapolis High School
Mediapolis, Iowa05.2022
Skills
- Problem solving and decision making
- Analytical thinking
- Mathematics
- Effective writing
- Diplomatic communication
- Integrity and honesty
- Independent collaboration
- Adaptability and quick learning
- Data analysis and interpretation
- Active listening skills
- Technical support
- Hardware maintenance and installation
- Active Directory management
- Customer service
- Cybersecurity best practices
- Document management
Accomplishments
- 2024 NECC R6 Challengers Division National Champion
Languages
English
Native/ Bilingual
Spanish
Elementary
German
Elementary
References
References available upon request.
Timeline
IT Intern
American Ordnance
05.2025 - 08.2025
IT Intern
Afinitas
06.2022 - 09.2024
Parts Room Helper
Afinitas
06.2021 - 06.2022
BA - Network Administration and Cybersecurity
St. Ambrose University
Some College (No Degree) - Data Analysis & Visualization, Cloud Computing
Queen's University Belfast
High School -
Mediapolis High School
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