AJ. MERCADO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Senior Manager Director
The Walt Disney Company
01.2017 - Current
- Global Security & Operations
- Head of DTG security and operations in 83 cities and 53 countries
- Created framework, procedures, and logistics
- Produce and manage budget, hire personnel and outside vendors
- Create and implement best practices and train all personnel
- Consult with production and event sites both domestic and abroad
- Implementing new protocol/procedures internally & non-Disney theaters
- Member of Broadway League Inc
- Consult and train members of Broadway Across America
- Disney Research Technology & Development Board
Manager Director
The Walt Disney Company
- Executive Protection
- Head of security for CEO
- Created framework, procedures, and logistics
- Oversaw budget, new technology, investigations, and personnel
- Consulted production and large event sites domestic and abroad
Primary Resident Security Agent
Major League Baseball
01.2007 - 01.2017
- Office of the Commissioner
- New York Yankees Primary RSA
- Assisted security and facilities of offices, stadiums and event sites
Task Force Officer
Special Investigations Unit (SIU)
- Covert operations (MIC)
- Investigated long-term, sensitive cases regarding high profile individuals/government officials
- Lead Agent FBI/ HSI-Homeland Security Investigations
- Lead Agent NYS Attorney General
- Internal Affairs Bureau
- Conducted complex and long-term traditional and non-traditional investigations (organized crime, industry corruption, finance, fraud & racketeering)
- Investigated terrorist-related crimes across New York State and abroad (money laundering, identity theft, organized gambling operations, human trafficking, and smuggling)
Task Force Officer
Drug Enforcement Administration, DEA
- Strike Force (MIC)
- Reduced drug trafficking by pursuing heads of major international drug trafficking cartels and disrupting/dismantling their operations within the United States and abroad
Task Force Officer
Alcohol Tobacco And Firearms, ATF
- Task Force (MIC)
- Weapons trafficking, special operations entry team, intelligence and undercover operations
- Created GIU initiative strategies
Task Force Officer
United States Marshals Service
- Executed violent felony warrants
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Prepared for federal, municipal and county court hearings
Task Force Officer
Federal Bureau Of Investigation, FBI
- 911 Terrorist Attacks Command Center, lead liaison
- Conducted investigations of Al Qaeda’s activities
- Coordinated protection of high profile sites/landmarks
Task Force Officer
Office Of The Attorney General
- Attorney General’s Office (Special Assignment)
- Confidential investigations U.S.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Examined crimes scenes.
- Provided oversight in various investigations involving money laundering, major crimes, narcotics, judicial threats and dignitary protection.
- Leveraged polished written and verbal communication skills to provide senior leaders with information needed to make strategic tactical decisions.
BCI
Office Of The Governor
- Confidential Investigations Squad (MIC)
- Conducted sensitive government/criminal investigations as directed by the Governor
- Conducted background investigations on appointees to the Office of the Governor, Office of the Attorney General, and the State Supreme Court among others
BCI
New York City Headquarters
- NYC Criminal Investigation Squad (MIC)
- Conducted high profile criminal investigations, surveillance, undercover operations, and executed violent felony warrants
BCI
Office Of The Governor, State Of New York
- Governor's Executive Protection Detail (MIC)
- Lead advance officer both domestic and abroad
- Liaison visiting dignitaries
State Trooper
New York State Police
- Graduated top of class
- 47 commendations out of state Governors
- 2 superintendent commendations
- 17 troop commander commendations
Mounted Officer
New York City
- Graduated top of class
- 2 commendations New York City Commissioner
- 3 Medals (Tompkins Square Riots, Arrest and Valor)
Education
Master of Business Administration -
New York University, Stern School of Business
Bachelor of Arts - Psychology
Herbert H. Lehman College
Leadership Program -
United States Naval Academy
Annapolis, MDSkills
- Money Laundering Investigations
- Security Optimization
- Military Personnel Training
- Foreign Relations
- Court Investigations
- Reconnaissance and Surveillance
- Relationship Development
- Investigation Techniques
- Investigative Oversight
- Counter-Terrorism
- Personnel Discipline
- Mission Preparation
- Rapid-Response Coordination
- Briefing Management
- Event Management
- Debriefing Skills
- Financial Crimes Investigations
- Emergency Preparedness
- Detailed Report Writing
- Emergency Evacuation
- Terrorism Monitoring and Response
- Supplier Relations
- Coaching and Mentoring
- Business Planning
- Operational Standards
- Persuasive Negotiations
- Emergency Response Plans
- Customer Interaction
- Executive Management
- Referral Network
- Managing Employee Relations
- Training Initiatives
- Operational Procedures
- Customer Relationship Management
- Cross-Functional Team Management
- Staff Management
- Corrective Actions
- Brand Management
- Budgeting and Cost Control
- Negotiation
- Strategy
- Innovation
- Leadership Management
- Sustainabilty
Timeline
Senior Manager Director
The Walt Disney Company
01.2017 - Current
Primary Resident Security Agent
Major League Baseball
01.2007 - 01.2017
Manager Director
The Walt Disney Company
Task Force Officer
Special Investigations Unit (SIU)
Task Force Officer
Drug Enforcement Administration, DEA
Task Force Officer
Alcohol Tobacco And Firearms, ATF
Task Force Officer
United States Marshals Service
Task Force Officer
Federal Bureau Of Investigation, FBI
Task Force Officer
Office Of The Attorney General
BCI
Office Of The Governor
BCI
New York City Headquarters
BCI
Office Of The Governor, State Of New York
State Trooper
New York State Police
Mounted Officer
New York City
Master of Business Administration -
New York University, Stern School of Business
Bachelor of Arts - Psychology
Herbert H. Lehman College
Leadership Program -
United States Naval Academy