Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AJ MILLER

Summerville,SC

Summary

Diligent Project Manager & Implementation Specialist with background in designing and implementing training programs that enhance employee performance and productivity. Developed comprehensive training materials and facilitated engaging workshops to support organizational goals. Demonstrated effective communication and problem-solving skills in diverse corporate environments.

Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 13 years of experience in IT support, clinical systems training, configuration, and project management. Dynamic and highly skilled Healthcare Implementation Specialist

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Deployment & Training Specialist

Mars, Inc.- Mars Veterinary Health
06.2024 - Current
  • Leadership & Project Management:
  • Spearheaded the design and implementation of a comprehensive onboarding framework, overseeing all aspects of curriculum development and training schedules for veterinary health professionals.
  • Developed and implemented training programs to enhance employee skills and performance.
  • Managed the onboarding and training processes for 100 contractors, conducting interviews, providing coaching, and fostering a high-performance culture among the team.
  • Conducted needs assessments to identify gaps in training and development initiatives.
  • Oversaw contractors' daily activities post-onboarding, ensuring alignment with project objectives and maintaining high standards of performance.
  • Orchestrated the deployment of EMR software across 150 hospitals, successfully leading the implementation for 2,500 hospital associates and 450 doctors.
  • Training Development & Delivery:
  • Delivered over 300 in-person and virtual training sessions, emphasizing user engagement and competency in EMR software usage.
  • Developed and updated facilitator and participant guides, user guides, and video demonstrations to simplify complex topics, ensuring effective learning outcomes.
  • Change Management & Feedback:
  • Acted as a primary liaison between software developers and end-users, facilitating change management initiatives and gathering user feedback to enhance overall experience.
  • Conducted readiness checklists and facilitated staff meetings to prepare all stakeholders for software launches, ensuring alignment and minimizing disruption.
  • Performance Monitoring & Troubleshooting:
  • Analyzed and resolved over 2,000 Service Now tickets, serving as the primary point of contact for troubleshooting and user support, thereby enhancing service delivery.
  • Achieved a user satisfaction score of 95% through effective training methodologies and support, utilizing feedback surveys to measure effectiveness and inform continuous improvement.
  • Environment Setup & Testing:
  • Planned and executed environment testing and setup for the sandbox environment, preparing for up to 20,000 associates, ensuring operational readiness.

Field Deployment Manager

Independent Informatics Consultant, USA
01.2016 - Current
  • Led deployment teams and provided real-time training on healthcare systems globally, ensuring operational readiness and user proficiency.
  • Developed customized training programs and managed resource deployment within budget constraints, supporting successful field implementations.
  • Facilitated workshops and e-learning modules on healthcare software applications and leadership development to enhance user engagement.
  • Managed end-to-end deployment processes, ensuring alignment with client specifications and timelines.
  • Ensured network security standards during deployments, including the implementation of security initiatives such as two-factor authentication and access controls.
  • Led cross-functional teams to optimize deployment strategies, enhancing project delivery efficiency.
  • Managed project timelines, tracked progress, and coordinated stakeholder communication to meet organizational objectives.
  • Provided ongoing support and troubleshooting, improving system reliability and user satisfaction across diverse environments.
  • Led deployment strategy for software solutions, ensuring alignment with client requirements and business goals.

Senior Configuration Analyst

Medical Informatics Engineering
01.2024 - 10.2024
  • Project Management
  • Led the configuration and setup of occupational health software tailored to client-specific needs within a fast-paced, independent work environment, primarily supporting occupational health for large institutions and corporations.
  • Managed a portfolio of 4-5 clients, developing organization-specific training guides and job aids to facilitate effective software utilization.
  • Conducted weekly or biweekly meetings with clients to track project progress, address concerns, and ensure alignment with project goals.
  • Drafted level of effort hourly billing documents to promote transparency with clients and support budgeting processes.
  • Entered and tracked billable hours to ensure accurate project accounting and resource management.
  • Change Management & Feedback
  • Acted as the primary liaison between software developers and end-users, facilitating change management initiatives and gathering user feedback to enhance system usability.
  • Conducted readiness checklists and led staff meetings to prepare stakeholders for software launches, ensuring alignment and minimizing disruptions in both training and production environments.
  • Performance Monitoring & Troubleshooting
  • Analyzed and resolved thousands of Redmine tickets, serving as the main point of contact for troubleshooting and user support, thereby improving service delivery.
  • Addressed client inquiries, troubleshot issues, performed quality assurance checks, and conducted training sessions to enhance client understanding.
  • Performed simple SQL coding bug fixes to resolve technical issues efficiently.
  • Collaborated closely with DevOps, Scrum Masters, sales teams, and organizational leadership to ensure compliance with healthcare industry standards and governmental regulations.
  • Documented workflows and created user guides for Enterprise Health, maintaining accuracy and accessibility.
  • Achieved a user satisfaction score of 90% through effective training methodologies and continuous feedback surveys, using insights to inform ongoing improvements.
  • Environment Setup & Testing
  • Planned and executed environment testing and setup for sandbox and production environments, ensuring operational readiness and smooth deployment.

Certified Cerner Trainer & Program Lead

Leidos/Department of Defense, USA
04.2020 - 12.2023
  • Delivered comprehensive end-user training across multiple military installations, certifying in various Cerner modules to ensure seamless system adoption.
  • Developed and refined training materials, optimizing implementation processes to enhance efficiency and user comprehension.
  • Led software training programs, evaluating post-training effectiveness through assessments and feedback to improve future sessions.
  • Managed project plans aligned with DoD expectations, ensuring timely delivery and successful deployment of healthcare solutions.
  • Traveled frequently to corporate headquarters to train new hires and conducted annual professional development and mentorship programs, maintaining the highest standards for training and deployment.
  • Collaborated with cross-functional teams to support system integrations, maintaining data integrity and security standards, including initiatives like implementing two-factor authentication to strengthen network security.
  • Facilitated change management activities and gathered user feedback for continuous improvement in training and system use.
  • Supported system upgrades and troubleshooting, maintaining system stability and security compliance.

Education

Juris Doctor -

Charleston School of Law
Charleston, SC
01.2010

Master of Arts - Counseling

Slippery Rock University of Pennsylvania
Slippery Rock, PA
01.2006

Bachelor of Science - Criminology

Florida State University
Tallahassee, FL
01.2002

Skills

  • Healthcare Software Implementation & Configuration
  • Clinical Systems Training & Education (Cerner, EPIC, Enterprise Health)
  • Project & Program Management
  • Change Management & Stakeholder Engagement
  • Network Security & Data Privacy (Two-Factor Authentication, Access Controls)
  • Troubleshooting & Technical Support (ServiceNow, Redmine, SQL)
  • Training Development (Curriculum Design, e-Learning, User Guides)
  • Quality Assurance & Process Optimization
  • Cross-Functional Team Leadership & Mentorship
  • Regulatory Compliance & Government Standards
  • Environment Setup & Testing (Sandbox & Production)
  • Client Relationship Management & Customer Support
  • Security Initiatives & Vulnerability Assessment
  • Deployment Planning & Resource Management
  • E-learning platforms
  • Performance Monitoring & Continuous Improvement

Certification

  • EPIC Credentialed Trainer (ASAP & Ambulatory)
  • Cerner Certified Trainer (Acute, Ambulatory, First Net, Maternity)
  • NCBI Certified Facilitator
  • Mental Health Counselor
  • Workshop Director for College Summit Inc.

Timeline

Senior Deployment & Training Specialist

Mars, Inc.- Mars Veterinary Health
06.2024 - Current

Senior Configuration Analyst

Medical Informatics Engineering
01.2024 - 10.2024

Certified Cerner Trainer & Program Lead

Leidos/Department of Defense, USA
04.2020 - 12.2023

Field Deployment Manager

Independent Informatics Consultant, USA
01.2016 - Current

Bachelor of Science - Criminology

Florida State University

Juris Doctor -

Charleston School of Law

Master of Arts - Counseling

Slippery Rock University of Pennsylvania

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