Margaret Greenwood
Bentonville,AR
Summary
Skilled Training Specialist highly effective in conducting personal and group training sessions focused on topics such as Ambulatory, Ancillary and ED tracts, as well as Optimization. Enthusiastic personality with a hands-on, creative style. Ready to apply over 10 years' experience, in Patient Care and Electronic Health Records Platforms.
Overview
8
8
years of professional experience
Work History
Training Specialist II for Deployment
Alku
06.2020 - Current
- Facilitated Train to Train Classes, Super User Classes, and End User Classes, for All deployment waves, for DOD.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Traveled to client locations to conduct training classes.
- Organized and implemented Approved workflows, in classroom, for MHS-Genesis Training.
- Coordinated with department leaders to Optimize training needs and develop targeted solutions.
- Conducted training sessions to assess areas of strength and weakness. during Golives.
- Call center experience with tier 1 and tier 2 service now/remedy tickets.
- Assisted in closing out tier 3 level service now/ remedy tickets.
Cerner Training Specialist/ Sustainment Trainer
Right Factor Consulting Group
05.2019 - 06.2020
- Delivering classroom Instructor Led training to 475 end users.
- Preparing Briefing materials, agendas, for classroom training.
- Supported 2200 End Users, During Davis Grant Medical Implementation, of MHS-Genesis.
- Presented 10 learning sessions, in Cerner Solutions, including updates and navigating thru Genesis.
- Assists in Creating Workflows and Tipsheets.
- Aided in Troubleshooting 75 remedy tickets.
- Provides Cerner Support in Ambulatory, Ancillary, and Pathnet to 600 end users, at David Grant Medical.
- Supported Optimization/adoption Coaching to providers and nurses.
Healthcare IT Consultant
Independent
10.2017 - 05.2019
- Participated in 2018 Epic Upgrades.
- Provided Doctors, Nursing staff, and office managers elbow support, thru Epic EHR software in Ambulatory and Cadence Modules, given to Hospital Systems receiving New EHR software.
- Supported Implementations, at various Hospital Systems, contracting thru Optimum Healthcare IT
Medical Assistant
Integris Baptist Medical Center
09.2015 - 09.2015
- Responsible for Patients Referrals, Prior Authorizations, and Medication Refill.
- Performed Urinalysis and administered Injections.
- Roomed Patients and took Vital Signs.
- Taught Patients how to care for themselves and medications appropriately.
- Performed in 3 different EHR (Cerner, Epic, and Allscripts).
Education
Nationally Accredited Certification - Medical Assistant Program (NRCMA)
Pinnacle Career Institute
Lawrence, KS09.2014
Nationally Accredited Certification - EKG/ECG Technician (NRCEKG)
Johnson County Community College
Overland Park, KS03.2013
Skills
- Cerner Application- Ambulatory Train the Trainer in both Sustainment and Deployment
- Cerner Application- Ancillary Train the trainer in both Sustainment and Deployment
- Cerner Application- ED Train the Trainer for Deployment
- Cerner Application- Lab Train the trainer Foe Sustainment
- Optimization/ U-Cern
- Clinical Functions/ Workflows
- Call Center experience (tier 1 and tier 2 service now/ remedy tickets) and Tier 3 level experience
- Troubleshooting
- EHR Implementation
- Facilitation and Instruction
- Powerpoint, word, and excel
- Team Player
- Patient Safety
- Understands medical procedures
- HIPPA compliance
- Epic Software
- Medical Terminolgy
Timeline
Training Specialist II for Deployment
Alku
06.2020 - Current
Cerner Training Specialist/ Sustainment Trainer
Right Factor Consulting Group
05.2019 - 06.2020
Healthcare IT Consultant
Independent
10.2017 - 05.2019
Medical Assistant
Integris Baptist Medical Center
09.2015 - 09.2015
Nationally Accredited Certification - Medical Assistant Program (NRCMA)
Pinnacle Career Institute
Nationally Accredited Certification - EKG/ECG Technician (NRCEKG)
Johnson County Community College
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