AJ Myers
Kansas City,Mo
Summary
Highly motivated professional with experience in business process improvement, data analysis and project management. Proven ability to identify opportunities for process improvement and develop strategies for implementation. Adept in utilizing analytics to develop business insights and drive new product development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Analyst
Menlo Inc.
01.2025 - Current
- Connected with clients utilizing remote software to get first-call resolution
- Received calls, chats and support tickets from customers resolving tickets in a timely manner and independently managed ticket queue
- Took ownership of issues and troubleshooting from beginning to end
- Provided high-quality end-user technical support, related to enterprise software and hardware
- Provided investigation, diagnosis, resolution, and recovery for hardware/software problems
- Identifed and solved issues related to system performance and functionality
IT Help Desk Technician II
Eurofins Viracor, Inc.
10.2022 - 01.2025
- Maintained complete, timely, and accurate record of support in ticketing system including knowledge base updates to assist others in resolving similar tickets
- Maintained change control log for all computers
- Represented department and the organization favorably and in accordance with established Company standards and associate attributes at all times
- Created reports that tracked help desk activities such as customer requests and resolutions
- Identified and solved technical issues with variety of diagnostic tools
Laboratory Support Services Supervisor
Eurofins Viracor Inc.
09.2019 - 10.2022
- Oversaw daily operations of the clinical laboratory support functions; specimen management, accessioning and administrative
- Provided direct customer service to multiple transplant client accounts as primary client contact
- Administered work schedules and review/approve associate time sheets; ensure appropriate staffing of area of responsibility
- Monitored department productivity and ensure appropriate quality metrics are met
Lead Laboratory Assistant
Viracor Eurofins
05.2016 - 09.2019
Lead Preanalytic Instrument Tech/Specimen Processor III
Boyce and Bynum Pathology Laboratories
06.2015 - 05.2016
Retail Sales Consultant
AT&T
05.2014 - 01.2015
Education
Associate of Arts - Computer Science
Metropolitan Community College
Kansas City, MO05-2027
Skills
- Project Management
- Process Improvement
- Root Cause Analysis
- QA/QC
- Lean Six Sigma
- Laboratory Experience
- Help Desk
- Microsoft Suite Proficiency
- People Management
- DiSC Training
- Azure/Microsoft Admin
- MDM
- ServiceNow
- Active Directory
- Google Admin
- Bomgar/Beyond Trust
Certification
- Google Workspace Administrator-Associate
- Certified Associate in Project Management (CAPM)
- Lean Six Sigma Yellow Belt
Accomplishments
2021 Propel Award Recipient
Timeline
System Analyst
Menlo Inc.
01.2025 - Current
IT Help Desk Technician II
Eurofins Viracor, Inc.
10.2022 - 01.2025
Laboratory Support Services Supervisor
Eurofins Viracor Inc.
09.2019 - 10.2022
Lead Laboratory Assistant
Viracor Eurofins
05.2016 - 09.2019
Lead Preanalytic Instrument Tech/Specimen Processor III
Boyce and Bynum Pathology Laboratories
06.2015 - 05.2016
Retail Sales Consultant
AT&T
05.2014 - 01.2015
Associate of Arts - Computer Science
Metropolitan Community College
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