AJ Roderick
Chardon,OH
Summary
Developed technical skills and problem-solving abilities in fast-paced, dynamic environment, looking to transition into new field. Demonstrated expertise in troubleshooting, maintenance, and customer service. Capable of applying these skills to ensure efficient operations and deliver high-quality results in any new role.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Tennant Company
05.2017 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Parts Specialist
Metro Lexus / Lexus of Akron-Canton
01.2014 - 01.2016
- Parts ordering and receipting
- Monthly obsolescence parts return
- Daily core returns
- Warranty parts return and disposal
- Wholesale for repair shops and body shops
- Quoting and billing parts for service repair orders
- Handling technician requests
- Non dealer part ordering through NAPA, Carparts Warehouse, etc
- Answering customer phone calls
- Handling customers at main counter
- Parts inventory management
- Tire inventory management
Internet Part Sales / Parts Counter Person
Park Auto Group
01.2013 - 01.2014
- Handled eBay sales for Mazda/Honda/Acura
- Answered customer phone calls
- Handled technician requests
- Quoting and billing parts for service repair orders
Phone Sales
Summit Racing Equipment
01.2012 - 01.2013
- Answering customer phone calls
- Using vendor catalogs to find parts
- Using internet parts catalog to find parts
- Quoting, ordering, and billing customers
- Advising customer on part purchase
Education
Diploma -
Chardon High School
Chardon, OH01.2009
Skills
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Mechanical aptitude
- Teamwork and coordination
- Inventory management
- Valid Driver's license
- Service quality
Timeline
Field Service Technician
Tennant Company
05.2017 - Current
Parts Specialist
Metro Lexus / Lexus of Akron-Canton
01.2014 - 01.2016
Internet Part Sales / Parts Counter Person
Park Auto Group
01.2013 - 01.2014
Phone Sales
Summit Racing Equipment
01.2012 - 01.2013
Diploma -
Chardon High School
Similar Profiles
David TrangDavid Trang
Assembly Line Production Worker at Tennant CompanyAssembly Line Production Worker at Tennant Company
Yer KhangYer Khang
Industrial Technician Representative at Tennant CompanyIndustrial Technician Representative at Tennant Company
Rolando Matamoros GarciaRolando Matamoros Garcia
Forklift Driver Reack Truck at Tennant CompanyForklift Driver Reack Truck at Tennant Company