A. J. Yglesias
Boca Raton,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Honey Pot Smoke Shop
05.2022 - 03.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
Customer Service Representative
Sitel Group
10.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sound Engineer
Self-employed
01.2000 - 01.2021
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Regulated volume level and sound quality during recording sessions.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Collaborated with clients to determine project scopes and set milestones.
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
- Recorded speech and music in digital formats.
Line Cook
Tarpon River Brewery
12.2018 - 03.2020
- .
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
Interior Refinisher
Yglesias Furniture Refinishing
01.2000 - 01.2019
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Server
B Ocean
02.2014 - 03.2017
- My record is 13 miles from 11am to 6pm most of it in the sand.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Southport Raw Bar
01.2008 - 01.2012
- I started off as an Oyster Shucker and got quite fast at it
- I moved to the grill after some time and cooked all sorts of seafood and shellfish
- I worked my way up to bartender and had a blast interacting with the customers and getting to know them
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cashier
Primanti Bros
08.1999 - 01.2002
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06.2003
Skills
- Constructive Feedback
- Payment Processing
- Problem-Solving Strengths
- Quality Assurance
- Sales Analysis
- Financial Oversight
- Accurate Money Handling
- Stock Management
- Strong Multitasking Skills
- Operational Efficiency
- Effective Working Relationships
- ID Verification
- Profit and Loss Control
Additional Information
- Willing to relocate to:, Broward County, FL - -Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Retail Store Manager
Honey Pot Smoke Shop
05.2022 - 03.2023
Customer Service Representative
Sitel Group
10.2020 - 12.2021
Line Cook
Tarpon River Brewery
12.2018 - 03.2020
Server
B Ocean
02.2014 - 03.2017
Bartender
Southport Raw Bar
01.2008 - 01.2012
Interior Refinisher
Yglesias Furniture Refinishing
01.2000 - 01.2019
Sound Engineer
Self-employed
01.2000 - 01.2021
Cashier
Primanti Bros
08.1999 - 01.2002
High School Diploma -
Stranahan High School
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