Aja Bruce
Middle River,MD
Summary
An individual dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the CSM industry. Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Hairstylist
Pheonix Salon Suites
11.2018 - 10.2024
- Welcomed clients and conducted preliminary hair consultations
- Worked one-on-one with over 50 clients yearly for special event styling such as weddings, formals, and photo shoots
- Documented register opening and closing amounts daily
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Guest Advocate/Sales Associate
Target
08.2016 - 11.2018
- Process guest transactions accurately and effectively using Target’s POS systems, including cash, credit, and electronic payments
- Monitor and prevent theft and fraudulent activity by remaining vigilant and following store security protocols
- Handle returns, exchanges, and refunds according to Target’s policies, ensuring guest satisfaction while adhering to company guidelines
Education
AA - Medical Billing and Coding
Ultimate Medical Academy
01-2026
Skills
- Active listening
- Time management
- Product knowledge
- Conflict resolution
- Money management
- Communication
- Quick Learner
- Detail-orientated
Customerserviceexperience - Summary
I have demonstrated a proven track record of providing exceptional customer service and building positive customer relationships. I have a deep understanding of customer needs and a keen ability to address inquiries and concerns in a professional and timely manner.
Timeline
Hairstylist
Pheonix Salon Suites
11.2018 - 10.2024
Guest Advocate/Sales Associate
Target
08.2016 - 11.2018
AA - Medical Billing and Coding
Ultimate Medical Academy