Aja Ford
Denton,TX
Summary
Dependable team lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
Jacksonville, NC
12.2022 - 02.2024
- Provided prompt and courteous responses to customer inquiries and complaints.
- Recognized opportunities for enhancing operations and conveyed recommendations to leadership.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Managed store operations during absence of Store Manager or Assistant Manager.
Front End Operations Team Lead
Cohere Health
Charlotte
06.2021 - 09.2022
- Analyzed operational reports to identify areas for improvement and executed process enhancement plans
- Effectively managed and resolved all case escalations and provider issues
- Developed strategies to enhance team productivity and elevate customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Pharmacy Technician
Optum Rx
Charlotte
09.2020 - 06.2021
- Performed the preparation and distribution of medications and IV mixtures
- Managed and maintained product inventory, workload reports, and stock reports
- Fulfill supply process duties including placing new orders, outbound calls to providers, and communicating with sister pharmacies.
Manager
Chick Fil A
Jacksonville
05.2019 - 07.2020
- Collaborated with colleagues on project execution while incorporating customer feedback into the development of enhanced policies and improvements.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Bachelor of Health Policy and Management -
The University of North Carolina At Chapel Hill
Chapel Hill, NC05-2025
Skills
- Microsoft Office (Excel, Powerpoint)
- Zendesk
- Google (Workspace, Chrome, Sheets)
- Performance Improvement
- Operations Monitoring
Leadership Experience
Wounded Warrior Umpire Academy, Melbourne, FL, Operations Manager, 06/2019, Present, Leverage organization's resources such as fundraising, development, and human resources, Systematize all activities and equipment necessary for contributors to participate
Timeline
Shift Lead
Walgreens
12.2022 - 02.2024
Front End Operations Team Lead
Cohere Health
06.2021 - 09.2022
Pharmacy Technician
Optum Rx
09.2020 - 06.2021
Manager
Chick Fil A
05.2019 - 07.2020
Bachelor of Health Policy and Management -
The University of North Carolina At Chapel Hill