Jacob Torrison

Second shift Forklift Lead in a 0°f Freezer DC (Buffer)/Shipping.

• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Assist and support team in daily duties. Fill in when necessary and take care of any issues that may arise to ensure smooth operation at all times.
• Deal with any interpersonal conflicts between personnel, any issues regarding shipping and damages, emergency issues and inventory.
• Assign duties and tasks based on each individual's skill sets. Cross train individuals between different duties to provide a more flexible team.
• Operated SAP computer system, hand-held inventory control device and calculator to fill orders on time.
• Operate a wide range of forklifts when required (Tandem, Sit-down Forklifts, Reach Trucks, and Standup forklifts).
• Experience using Microsoft Excel and Powerpoint to create truck logs and training presentations.

• Safely transported passengers to/from a wide range of scheduled business and personal appointments, social functions, airport, home and work
• Ensured rider was reasonably happy and comfortable during ride
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• Proactively oversaw and monitored day-to-day and scheduled vehicle maintenance
• Provided clear GPS guided map routes via a large tablet for the convenience of rider
• Provided differing route options based on time or cost, tailoring every route for each rider's needs.

• Third shift Forklift Driver in a 0°f Freezer warehouse.

• Responsible for performing the physical tasks involved in the shipping, receiving, storing, and distributing of products, materials, parts, supplies and equipment
• Unpacks and checks goods received against purchase orders or invoices, maintains records of received goods, rejecting unsatisfactory items where necessary
• Pulls and fills orders
• May use (but not limited to) power equipment such as a forklift, hand tools, and other devices operated in a warehouse environment
• This position is not responsible for operating delivery trucks which require a Commercial Drivers License
• Prepares and maintains records of merchandise shipped
• Posts weights and shipping charges and prepares goods for final shipment
• Examines, stocks and distributes materials in inventory and on manufacturing lines
• May prepare kitting packages for assembly production.

• Operate a wide range of forklifts when required (Sitdown Forklifts, Order Pickers, Turret Trucks)
• Shipping and receiving
• Putting up stock
• Staging work-in-progress materials
• Pulling inventory for orders and/or transfers
• Cycle counting
• Shipment tracking
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Performed general housekeeping and cleaning tasks.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Completed and submitted logs and paperwork every day to maintain records.
• Safely loaded items into delivery vehicle to minimize damage while in transit.

• Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
• Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
• Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
• Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
• Factored in current climate and property specifications when preparing and applying chemicals.
• Removed debris such as webs and nests from property to support comprehensive pest control strategies.
• Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Operate a wide range of forklifts when required (Elec. Pallet Jacks, Sitdown Forklifts, Order Pickers, Reach Trucks, Turret Trucks, Standup forklifts)
• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Receive and process warehouse stock products (pick, unload, label, store)
• Perform inventory controls and keep quality standards high for audits
• Keep a clean and safe working environment and optimize space utilization
• Report any discrepancies
• Communicate and cooperate with supervisors and coworkers
• Perform other tasks as requested by management
• Follow quality service standards and comply with procedures, rules and regulations

• Make deliveries of our product to residential and commercial locations
• Cross-training for other positions as needed such as phone order taker, and order preparation
• Record completed delivery orders accurately and immediately after receipt into POS system
• Accept guest payment, handle credit card charges and make change
• Clean and maintain equipment and work area associated with the job function
• Do dishes and other cleaning projects in between orders
• Assist the restocking and replenishment of product and supplies as stipulated in the shift duties
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• Be able to prioritize best routing for more than one delivery at a time.

• Volunteered as a support GM for an MMORPG called Neocron
• Assisted players with any problems had during their session
• Handled player Disputes
• Answered support requests for cheaters, exploiters, found them and rendered appropriate action
• Assisted in organizing player and GM events
• Made self available and seen within community for outreach
• Occasionally assisted in reproducing bugs players were experiencing and submitting bug reports.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Assists customers by: (ex.) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer
• Redeems promotional coupons, food stamps, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts
• Assists with inventory of the department
• Receives and checks in delivered merchandise and places in appropriate storage area
• Fills displays and stocks shelves
• Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot
• Fills outside towel holders, and replenishes or refreshes window washer fluid
• Checks in product, puts product away, and may review invoices
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines.