Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
Hi, I’m

Aja Griffin

Area Supervisor
Chicago,Illinois
Aja Griffin

Summary

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 1 year in the field.

Overview

4
years of professional experience

Work History

DD's Discount

Area Supervisor
03.2023 - Current

Job overview

  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Planned sequence of operations and established schedule.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.

Victoria Secret

Customer Service Representative
12.2020 - 02.2023

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Amazon - DLN4

Delivery Driver
11.2022 - 12.2022

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Operated light trucks to deliver loads as far as 20 miles from home location.

AMC River East

Crew Member
01.2022 - 08.2022

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.

The Children's Place

Cashier/ Retail Associate
03.2021 - 06.2021

Job overview

  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Walmart

Retail Sales Associate
07.2020 - 12.2020

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Folded and arranged merchandise in attractive displays to drive sales.

Education

Simeon Career Academy
Chicago, IL

High School Diploma
06.2019

University Overview

National Louis University
Chicago, IL

09.2024 - Current

University Overview

Skills

  • Managing Orders and Deliveries
  • Ingredient and Food Preparation
  • Supplies Monitoring and Restocking
  • Kitchen Safety Standards
  • Time Management
  • Teamwork and Collaboration
  • Heavy Lifting
  • Customer Service
  • Cash Drawer Operations
  • Vehicle Inspection
  • Loading and Unloading
  • Valid Driver's License
  • Traffic Laws and Regulations
  • Building Customer Trust and Loyalty
  • Team Management
  • Task Delegation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull Time

Work Location

Remote

Important To Me

Paid sick leave401k matchPaid time offWork from home optionHealthcare benefits4-day work weekFlexible work hoursWork-life balance

Languages

English

Timeline

National Louis University
09.2024 - Current
Area Supervisor
DD's Discount
03.2023 - Current
Delivery Driver
Amazon - DLN4
11.2022 - 12.2022
Crew Member
AMC River East
01.2022 - 08.2022
Cashier/ Retail Associate
The Children's Place
03.2021 - 06.2021
Customer Service Representative
Victoria Secret
12.2020 - 02.2023
Retail Sales Associate
Walmart
07.2020 - 12.2020
Simeon Career Academy
High School Diploma
Aja GriffinArea Supervisor