AJA JACKSON
Transformco
Matteson,IL
1
Certification
25
years of professional experience
Results-driven Senior Property Management Professional with expertise in budget reduction, tenant retention, and policy enhancement. Skilled in tenant relations and communication, with strong analytical capabilities. Proven leader in CAPX project planning and team management, focused on driving business growth and optimizing organizational performance.
Work History
Sr. Director, Property Management
11 Months- Developed and executed comprehensive business plans to optimize market positioning and growth strategies.
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Mentored senior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Analyzed market trends and competitive landscape to inform strategic decision-making processes.
- Streamlined organizational workflows, resulting in reduced operational costs and improved service delivery.
- Collaborated with executive leadership to align departmental goals with overall company objectives.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Streamlined operations for increased efficiency with process improvements and automation.
- Implemented cost-saving measures through effective resource allocation and budget management.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Director, Property Management
2 Years 7 Months- Overall management and performance of a nationwide portfolio of retail properties, including overseeing day-to-day operations, financial performance, tenant relations, and strategic planning. Leads a team of property and facility management staff, driving revenue growth, asset value and ensuring compliance with local and federal regulations. Accomplishments include:
- Developed and implemented standard operating procedures for property management, leasing, and budgeting processes.
- Reduced expenses related to vacant properties by implementing cost-saving measures and strategies.
- Streamlined processes to decrease overall accounts receivable by $1.1 million.
- Developed and implemented strategic initiatives to enhance tenant satisfaction and retention rates.
- Directed property management operations, ensuring compliance with corporate policies and local regulations.
- Mentored and trained staff on best practices in property management and customer service excellence.
Senior Property Manager
2 Years 4 Months- Oversaw day-to-day operations for a large retail portfolio, handling construction, maintenance management, lease administration, contract negotiations, tenant relationships, and financial reporting.
- Oversaw uniquely positioned portfolio in Chicago and surrounding suburbs, partnering with nationally recognized tenants and local businesses to enhance property value.
- Management of uniquely positioned portfolio in Chicago, the N/W/S suburbs of Chicago and Northwest Indiana. Portfolio comprised of various nationally recognized tenants as well as local businesses.
- Directed capital improvements across the portfolio, managing projects totaling $1.1M in 2022 to elevate asset quality and tenant satisfaction.
Residential & Commercial Property Manager
4 Years 4 Months- Led residential and commercial property management teams in daily operations of mixed-use and commercial properties, overseeing lease negotiations, budget preparation, rent collection, compliance, tenant screenings, and eviction processes.
- Managed company's commercial property management division, overseeing 19 diverse assets and ensuring operational effectiveness.
- Increased tenant retention/occupancy on an annual basis since hire date
- Consistently increased tenant retention and occupancy rates annually since hire date.
Commercial Property Manager
14 Years 4 Months- Managed all facets of property operations to ensure that core initiatives set by ownership were successfully met. Oversaw the day to day operations of several commercial and retail properties including property management, maintenance management and employee performance management along with project management associated with all construction throughout a given portfolio. Part of an executive team that supported the core values of ownership and the organization enhancing overall outcomes. Accomplishments include:
- Managed a total of over 500,000 square feet of commercial and retail properties at any given time
- Minimized expenses by 4.92% of the annual budget; approximate annual budget of $10.3M
- Streamlined capital improvements totaling $1.2M in 2013, enhancing property value and tenant satisfaction
- Solely negotiated all outsourced monthly contracts for all buildings within building portfolio
- Negotiated all outsourced monthly contracts for building portfolio, ensuring cost-effective service delivery
- Managed a staff of 25+ which included administrative, union engineering, security and janitorial staff
- Spearheaded the creation and development of (2) office center locations (flexible, affordable, workspace solutions for smaller companies)
- Led creation and development of two office center locations, providing flexible, affordable workspace solutions for small companies
Education
Masters in Business Administration - General Business
Bachelors Degree - Liberal Arts
Skills
Property management software
Budget management
Operational efficiency
Team management
Leadership and management
SharePoint (Document Management System)
Office suite proficiency
Team collaboration
Certification
- Illinois Real Estate Managing Brokers License (2001- Present)
- HUD Certified Housing Counselor (2025)
- BOMA Chicago (Anticipated completion of the RPA/FMA Certification Programs 2027)
Timeline
Sr. Director, Property Management
Transformco
08.2025 - CurrentRead More
Director, Property Management
Transformco
01.2023 - 08.2025Read More
Senior Property Manager
Pine Tree Realty
09.2020 - 01.2023Read More
Residential & Commercial Property Manager
Cedar Street Companies
12.2015 - 04.2020Read More
Commercial Property Manager
Marc Realty
08.2001 - 12.2015Read More
Columbia College Chicago
Bachelors Degree from Liberal Arts
Read More
Keller Graduate School of Management
Masters in Business Administration from General Business
Read More