Dean Ward
Hill,NH
Summary
Experienced in property management with a strong background in maintaining accurate records of tenant information, lease agreements, and financial transactions. Demonstrated ability to collaborate with property management teams to streamline leasing processes and ensure compliance with applicable regulations. Actively participated in industry training sessions, enhancing knowledge of best practices in residential property management. Proven track record in providing customer service support to tenants, addressing inquiries and resolving disputes effectively.
Overview
33
33
years of professional experience
Work History
Property Management
Elm Grove Property Management
Hooksett, New Hampshire
01.2010 - 10.2024
- Utilized various computer programs such as Microsoft Office Suite and Property Management System.
- Updated property management software system with all new tenant information.
- Maintained accurate records of all leasing activities on property management software systems.
- Collaborated with property management teams to coordinate the leasing process between tenants, brokers, and landlords.
- Created, modified and cancelled guest reservations using the property management system.
- Reviewed bids from contractors for renovation projects or other services related to property management.
- Maintained accurate records of all transactions relating to property management activities.
- Maintained accurate records of all rental activity in property management software.
- Maintain accurate records of tenant information, rent payments, lease agreements, and other documents related to property management.
- Actively participated in industry conferences or training sessions related to best practices in residential property management.
- Coordinated with property management teams to ensure smooth transition of new tenants.
- Checked room status daily to ensure accuracy of records in the property management system.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to the property management industry.
- Communicated regularly with property management regarding availability of units and current market conditions.
- Collaborated with internal departments such as accounting, legal, property management. to ensure smooth operations of the leased portfolio.
Property Management Specialist
Beard Realty
Northfield , NH
01.1992 - 12.2021
- Maintained accurate records of all financial transactions related to the management of properties including accounts receivable and payable ledgers.
- Provided customer service support to tenants regarding leasing agreements, maintenance issues, and general inquiries.
- Provided training sessions for staff members on proper handling of landlord and tenant disputes or emergency situations.
- Implemented procedures for screening potential tenants by conducting background checks and verifying references.
- Conducted regular property inspections to identify maintenance needs and ensure tenant safety.
- Negotiated terms of lease agreements between landlords and tenants including rent amounts and duration of contracts.
- Assisted with marketing efforts by creating promotional materials such as flyers or brochures highlighting available units.
- Coordinated with contractors to complete repairs, renovations, and other improvements to properties.
- Coordinated move-in and move-out processes by inspecting units prior to occupancy and preparing checklists for damage assessment upon departure.
- Prepared documents such as leases, eviction notices and rental applications for prospective tenants.
- Ensured compliance with applicable federal, state and local laws related to housing regulations or zoning requirements.
- Managed the day-to-day operations of multiple residential properties including budgeting, advertising vacancies, collecting rents, responding to tenant complaints and resolving disputes.
Property Reator/Managing Real Estate Broker
Twin Rivers Realty/ Century 21
Franklin, New Hampshire
01.2002 - 12.2009
- Maintained records of all transactions, ensuring accuracy and completeness at all times.
- Developed business plans for expanding into new markets or increasing revenue streams.
- Performed financial analysis of potential investments in real estate.
- Provided guidance to agents regarding best practices for representing buyers or sellers in a transaction.
- Managed multiple listing services, including updating listings and monitoring changes in the marketplace.
- Assisted agents with completing paperwork associated with closing deals.
- Attended industry events such as conferences and trade shows to network with peers.
- Negotiated purchase agreements, leases, and other related contracts.
- Supervised staff members involved in the day-to-day operations of the brokerage firm.
- Organized open houses to showcase available properties for sale.
- Created detailed reports on sales activity within assigned territories.
- Advised clients on legal issues pertaining to real estate transactions.
- Developed and implemented marketing strategies to promote properties for sale.
- Tracked inventory levels of properties under management by the firm.
- Partnered with banks and lenders to arrange financing for prospective buyers.
- Reviewed tenant applications and ensured compliance with all relevant laws and regulations.
Education
GED -
Franklin High School
Franklin, NH06-1985
Some College (No Degree) -
NHTI
Laconia, NHSkills
- Property management
- Tenant relations
- Financial reporting
- Lease administration
- Regulatory compliance
- Customer service
- Team collaboration
- Conflict resolution
- Record keeping
- Data analysis
- Time management
- [Software] for property management
- Property management software
- Property management systems knowledge
- Multi-family property management
- Property management software experience
- Management information systems expertise
- Property records management
Timeline
Property Management
Elm Grove Property Management
01.2010 - 10.2024
Property Reator/Managing Real Estate Broker
Twin Rivers Realty/ Century 21
01.2002 - 12.2009
Property Management Specialist
Beard Realty
01.1992 - 12.2021
GED -
Franklin High School
Some College (No Degree) -
NHTI