Aja Mockler
1078 Beckstead Court,NC
Summary
Qualified Bodily Injury Claims Representative with first-rate organizational and time management skills. Adept at evaluating bodily injury claims and negotiating settlements. Friendly and upbeat team player who focuses on outstanding customer service. Exceptional skill at managing high caseloads in fast- paced environments.
Overview
10
10
years of professional experience
Work History
Claim Representative Auto II
Travelers Insurance
05.2023 - Current
- Decreases claim processing time by streamlining workflows and implementing efficient task prioritization.
- Maintains comprehensive knowledge of insurance policies and regulations, leading to accurate decision-making on claim eligibility.
- Minimizes litigation costs through effective case management and proactive settlement negotiations.
- Negotiates successful settlements, balancing fairness to the claimant with cost-effectiveness for the company.
- Improves departmental efficiency by mentoring new adjusters on best practices and procedures.
- Maintains clear communication channels with all parties involved in a claim, fostering positive relationships and trust in the process.
- Streamlines claim investigations with thorough review of medical records, police reports, and witness statements.
- Enhances customer satisfaction by providing timely and accurate evaluations of liability.
Claim Representative- Auto Express
Travelers Insurance
03.2022 - 05.2023
- Delivered consistent service throughout the claim including prompt contacts, setting expectations, consistent communication, and meeting commitments.
- Reviewed and analyzed coverage and applies policy conditions, provisions, exclusions and endorsements for low complexity auto damage claims in assigned jurisdictions.
- Investigated each claim to obtain the facts necessary to determine coverage, liability, and damages through contact with proper parties .
- Established and maintained appropriate claim and expense reserves.
- Issued settlement amounts and conveys claim settlements to insureds and claimants.
- Tasked with sending daily rental reports to the team.
- Acquired and maintained Insurance licenses to comply with Travelers and state requirements.
Associate Service Representative
Paychex Inc
08.2014 - 02.2022
- Managed 300+ clients payroll accounts
- Contacted clients daily according to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments
- Assisted in maintaining current payroll procedures documentation, including retention oversight of payroll data/files
- Provided consultative advice, mentoring support and guidance to clients on payroll processes and changes
- Processed garnishments, cash awards, retroactive adjustments and automatic deposits
- Ensured accurate calculations, timely processing and compliance with Federal and multi-state laws
- Reviewed, analyzed and checked payroll reports for accuracy
Education
Bachelor of Arts - Communication & Media Studies
Dowling College
Oakdale, NY05.2014
Skills
- Policy understanding
- Documentation review
- Coverage assessments
- Accident investigations
- Proficient in Claim Platform
- Organization and Time Management
- Working knowledge of MS Office applications (eg, Word, Excel, Outlook, PowerPoint etc
- Strong organizational skills
- Settlement Negotiation
- Multi State Licensing
Accomplishments
Claims Representative Mentor
- Guided, trained and supported new employees with appropriate and consistent communication.
- Assisted new employees set and achieve goals.
- Demonstrated conflict resolution and communicated how using internal or external resources can be used to assist with this.
Customer Experience Team Member
- Referred to speak to peers about organization as one of the top performers in the area.
- Held one to one meetings with peers assisting them better understand how to be organized and control their day.
- Demonstrated organizational skills by having peers observe in real time.
- Discussed with Unit Managers areas of opportunity and provided feedback for success in the future.
Timeline
Claim Representative Auto II
Travelers Insurance
05.2023 - Current
Claim Representative- Auto Express
Travelers Insurance
03.2022 - 05.2023
Associate Service Representative
Paychex Inc
08.2014 - 02.2022
Bachelor of Arts - Communication & Media Studies
Dowling College