AJA PLEASANT
Atlanta,GA
Summary
I'm a positive upbeat Training Professional with Management experience seeking a challenging position that offers room to grow, learn, and develop professionally. Passionate and motivated with a drive for excellence.
Overview
17
17
years of professional experience
Work History
Property Manager
Peak Management
Atlanta, GA
02.2023 - Current
- Managed tenant relations, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Oversaw property maintenance, coordinating repairs and ensuring compliance with safety standards.
- Developed and implemented leasing strategies to optimize occupancy rates across multiple properties.
- Conducted regular property inspections, identifying areas for improvement and ensuring adherence to regulations.
- Analyzed financial reports, tracking income and expenses to maintain budgetary control and fiscal responsibility.
- Established strong vendor relationships, negotiating contracts for services to improve cost-effectiveness and service quality.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Assistant Community Manager
RAM
Atlanta, GA
01.2023 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Assistant Community Director
Rangewater Real Estate
Atlanta, GA
02.2021 - 01.2023
- Post rental collections, make bank deposits, and oversee the administration of accounting functions for the community
- Perform move in and move out inspections and prepare final account statement’s
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Process notices to vacate, manage delinquencies, file evictions as necessary and report to collections
- Proactively communicating with the community director and clients to ensure deadlines are met.
Resident Relations Manager
The Legacy at Druid Hills
01.2020 - 01.2021
- Serve as a liaison between residents and the property manager
- Assist in writing plans, program, and proposals associated with community planning process
- Coordinate and facilitate cooperation, coordination, and collaboration between and among community serving programs, organizations, and agencies
- Work closely with tenant council identify problems and develop responses and solutions
- Work closely with staff to identify and reduce community problems
- Renewed leases, submitted notices to vacate, prepared, and distributed lease violations.
Staffing Coordinator
The One Group
05.2017 - 01.2020
- Organizing and preparing work schedules for our nurses to ensure the appropriate amount of staff is available for each work shift
- I handle recruiting, on-boarding and cultural efforts for Atlanta
- Follow processes within strict deadlines, Connecting with Career Services, and other campus contacts to develop and nurture the campus recruiting pipeline
- Manage multiple requisitions by screening applicants, scheduling interviews, and moving candidates through the hiring process
- Facilitate first day orientation by confirming local offices are prepared with computers and other equipment
- Present first day orientation materials to all new employees
- Ensure that team members, leaders have all the information that they need and up to date on all matters Resolve issues as they arise and assist with creating work flow processes
- Creating and maintaining daily staffing reports
- Handling time off requests and finding coverage
- Traveling to different client sites and giving company presentations
- Reporting responsibilities also including verifying employee work hours with the payroll department on a routine basis to ensure payroll is disbursed accurately
- Create and manage a positive, stable and safe work environment where employees are trained, valued and given the resources to succeed
- Manage staff performance through on-going feedback, performance reviews, corrective measures and hiring/termination recommendations, onboarding, payroll.
Assistant Property Manager/Leasing Agent
The Liberty Group
05.2015 - 05.2017
- Manage and improve the overall financial performance of the property by achieving the annual operating budget and monitoring expense controls while maintaining the company's performance and operational standards
- Marketing, post rent, bank deposit through desktop deposit unit, move in and move out walk-throughs
- Scheduled vendors for all move in's, pulled and delegated work orders in the order of importance
- Achieve income and expense benchmarks, rent increases and other financial and operational strategies, tenant retention and satisfaction goals
- Ensure that the appearance and physical condition of the property meets or exceeds company standards
- Implement and monitor capital improvement plans, deferred maintenance, revenue plans, expense controls, delinquencies
- Tracking, Review and reporting of regular and overtime hours by department
- Processing and tracking time off requests, correcting errors and assisting employees/ managers with electronic time cards and their interface
- Create and manage a positive, stable and safe work environment where employees are trained, valued and given the resources to succeed
- Maintain an in-depth knowledge of the market, market rents and market trends
- Develop marketing and leasing strategies to achieve occupancy and revenue goals
- Assured all Fair and Local Housing regulations were met.
Customer Care Trainer
The Home Depot SSC
07.2012 - 04.2015
- Developed and facilitated learning through a variety of delivery methods to develop participants skill sets
- Identified, categorized and resolved root causes of customer issues including technical support on Installations and parts inquiries
- Take ownership of customer issues and provide complete issue resolution by utilizing resources available
- Training methodologies may include classroom instructions, on-line learning, hands-on labs, peer to peer Coaching and team meeting trainings, conference calls, instructing positions more senior to their own and Train the trainer sessions
- Support training materials using company styles, standards and development tools
- Ensure all information is consistent, easy to understand and well organized
- Observed all employees during training, managed and reported issues to their manager
- This includes role Modeling the core competencies, skills and behaviors of a company leader, tracking attendance, reporting Inappropriate behavior and documenting performance, both strengths and development needs with Manager support.
Assistant Property Manager
Highland Run East Apartments
08.2008 - 07.2012
- Leased Units, Marketing, Ensured units were in move in ready condition
- Interviewed candidates and reviewed and selected qualified resumes via the Unicru system
- Collected rent payments and made daily bank deposits
- Performed physical inspection of units before move ins and after move outs
- Prepared and distributed delinquency letters and notices to vacate the property as needed.
Education
Bachelor of Arts - Psychobiology
Chicago State University
Chicago, IL08.2000
Skills
- Contract and Lease negotiations
- Vendor Service Management
- Market research and analysis
- Team leading and Training
- MS Office including Word, Excel and PowerPoint
- Workday, Docusign, Sales Force
- ADP, ATS, Talent Management, Onboarding
- Vendor Relations, Yardi, Onesite, RealPage
- Appfolio, Knock, MRI, Rentmanager
- Rentpro, Google Docs, Human Resources
- Outstanding organizational and time-management skills
- Extremely productive in high volume, high stress environments
- Strong analytical and data analysis ability and background
- Strong leadership skills
- Marketing
- Market research, Taxes
- Property Management
- Event Planning
- Records and Database Administration
- Property management
- Payment collection
- Property inspections
- Rent collection
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Occupancy management
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Financial budgeting and reporting
- Marketing and advertising
- Maintenance coordination
- Contract negotiation
- Preparing property agreements
- Compliance monitoring
- Preventive Maintenance
- Software utilization
Software
Entrata, Yardi, OneSite, Bluemoon, PDQ, MRI, CRM, Rently, I love Leasing, Knock, Appfolio, Workday, Excel, Outlook, CDAC, SAP, Knowledgebase
Timeline
Property Manager
Peak Management
02.2023 - Current
Assistant Community Manager
RAM
01.2023 - Current
Assistant Community Director
Rangewater Real Estate
02.2021 - 01.2023
Resident Relations Manager
The Legacy at Druid Hills
01.2020 - 01.2021
Staffing Coordinator
The One Group
05.2017 - 01.2020
Assistant Property Manager/Leasing Agent
The Liberty Group
05.2015 - 05.2017
Customer Care Trainer
The Home Depot SSC
07.2012 - 04.2015
Assistant Property Manager
Highland Run East Apartments
08.2008 - 07.2012
Bachelor of Arts - Psychobiology
Chicago State University