Ajai Clayton
Lakeland,Fl
Summary
Experienced professional seeking to excel in a dynamic career field that offers the opportunity to make a significant impact within the organization. Dedicated to continuously expanding skills and knowledge to drive success and contribute to the overall growth of the company. Passionate about leveraging expertise to drive innovation, foster collaboration, and achieve strategic objectives. Committed to delivering exceptional results and exceeding expectations in a fast-paced and challenging environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Compliance Manager/ CDR
Wellgistics
01.2020 - 03.2025
- Manage pharmacy and wholesale vendor licenses for all states.
- Managed development and oversight of standard operating procedures.
- Managed compliance efforts, reporting and audits including controlled substance sales and purchases and drug supply chain recalls
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
Pharmacy Technician/ Patient Support Services Supervisor
Eagle Pharmacy
01.2019 - 01.2020
- Hiring, training, and preparing call center representatives.
- Answering agent questions regarding best practices or difficult calls related to prescription drugs.
- Identifying operational issues and suggesting possible improvements in the pharmacy.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary in the pharmacy.
- Handling customer call escalations
Pharmacy Technician/ Patient Support Services Representative
Eagle Pharmacy
09.2016 - 01.2019
- Answer, resolve and triage inbound call inquiries.
- Type and fill prescriptions
- Enrolled customers in various discount medication programs
- Maintained appropriate quality of patient calls and prescription accuracy.
Pharmacy Technician/ Patient Support Services Representative
Welldyne Rx
01.2014 - 01.2019
- Answer phone calls from patients and pharmacies for assistance
- Type and fill prescriptions
- Enrolled customers in discount medication programs
Education
Pharmacy technician registration
Traviss Career Center
Lakeland, Fl.05.2013
prerequisites
Polk State College
Lakeland, Fl.01.2012
General Education
Harrison School of the Arts
Lakeland, Fl.06.2010
Skills
- Data Entry
- Microsoft Office
- Telephone Skills
- Excel
- Outlook
- PowerPoint
- Public Speaking
- Customer Service
- Team Building
- Leadership
- Money Management
- Filing
- Clerical Skills
- Document Preparation
- Time Management
- Work well independently
- Highly detailed oriented
- Compliance monitoring
- Internal audits
- Training and education
- Process development
- Internal auditing
- Document reviews
- Staff training
- Compliance documentation
- SOP writing
- Training delivery
- Documentation review
- Know your customer
- Audit oversight
- Conducting investigations
- Analytical thinking
- Data evaluation
- Vendor / supplier performance management
- Risk assessments
- Data privacy
- Regulatory standards
- Regulatory documentation
- Process management
- Quality controls
- Customer due diligence
- Legal research
- Product recall process
- Analytical problem solving
- Data gathering and reporting
- Audits management
- Compliance auditing
- Regulatory compliance oversight
- Investigative skills
- Compliance reporting
- Policy enforcement
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Documentation skills
Certification
- Florida Certified Designated Representative
- California Designated Representative- 3PL
- Forklift certified
Timeline
Compliance Manager/ CDR
Wellgistics
01.2020 - 03.2025
Pharmacy Technician/ Patient Support Services Supervisor
Eagle Pharmacy
01.2019 - 01.2020
Pharmacy Technician/ Patient Support Services Representative
Eagle Pharmacy
09.2016 - 01.2019
Pharmacy Technician/ Patient Support Services Representative
Welldyne Rx
01.2014 - 01.2019
Pharmacy technician registration
Traviss Career Center
prerequisites
Polk State College
General Education
Harrison School of the Arts
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