Ajai Clayton
Wellgistics
Lakeland,Fl
11
years of professional experience
1
Certification
Experienced professional seeking to excel in a dynamic career field that offers the opportunity to make a significant impact within the organization. Dedicated to continuously expanding skills and knowledge to drive success and contribute to the overall growth of the company. Passionate about leveraging expertise to drive innovation, foster collaboration, and achieve strategic objectives. Committed to delivering exceptional results and exceeding expectations in a fast-paced and challenging environment.
Work History
Compliance Manager/ CDR
5 Years 2 Months- Manage pharmacy and wholesale vendor licenses for all states.
- Managed development and oversight of standard operating procedures.
- Managed compliance efforts, reporting and audits including controlled substance sales and purchases and drug supply chain recalls
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
Pharmacy Technician/ Patient Support Services Supervisor
1 Year- Hiring, training, and preparing call center representatives.
- Answering agent questions regarding best practices or difficult calls related to prescription drugs.
- Identifying operational issues and suggesting possible improvements in the pharmacy.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary in the pharmacy.
- Handling customer call escalations
Pharmacy Technician/ Patient Support Services Representative
2 Years 4 Months- Answer, resolve and triage inbound call inquiries.
- Type and fill prescriptions
- Enrolled customers in various discount medication programs
- Maintained appropriate quality of patient calls and prescription accuracy.
Pharmacy Technician/ Patient Support Services Representative
5 Years- Answer phone calls from patients and pharmacies for assistance
- Type and fill prescriptions
- Enrolled customers in discount medication programs
Education
- Pharmacy technician registration
9 months
- prerequisites
2 years
- General Education
Skills
Data Entry
Microsoft Office
Telephone Skills
Excel
Outlook
PowerPoint
Public Speaking
Customer Service
Team Building
Leadership
Money Management
Filing
Clerical Skills
Document Preparation
Time Management
Work well independently
Highly detailed oriented
Compliance monitoring
Internal audits
Training and education
Process development
Internal auditing
Document reviews
Staff training
Compliance documentation
SOP writing
Training delivery
Documentation review
Know your customer
Audit oversight
Conducting investigations
Analytical thinking
Data evaluation
Vendor / supplier performance management
Risk assessments
Data privacy
Regulatory standards
Regulatory documentation
Process management
Quality controls
Customer due diligence
Legal research
Product recall process
Analytical problem solving
Data gathering and reporting
Audits management
Compliance auditing
Regulatory compliance oversight
Investigative skills
Compliance reporting
Policy enforcement
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Documentation skills
Certification
- Florida Certified Designated Representative
- California Designated Representative- 3PL
- Forklift certified
Timeline
Compliance Manager/ CDR
Wellgistics
01.2020 - 03.2025Read More
Pharmacy Technician/ Patient Support Services Supervisor
Eagle Pharmacy
01.2019 - 01.2020Read More
Pharmacy Technician/ Patient Support Services Representative
Eagle Pharmacy
09.2016 - 01.2019Read More
Pharmacy Technician/ Patient Support Services Representative
Welldyne Rx
01.2014 - 01.2019Read More
Traviss Career Center
from Pharmacy technician registration
Read More
Polk State College
from prerequisites
Read More
Harrison School of the Arts
from General Education
Read More