Ajai Clayton
Lakeland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Compliance Manager/ CDR
Wellgistics
05.2022 - 03.2025
- Promoted to Compliance Manager
- Manage 94 wholesale and 3PL vendor licenses for all states.
- Manage development and oversight of standard operating procedures.
- Facilitated over $600,000 worth of expired product returns ensuring optimal return on investment.
- Manage compliance efforts, reporting and audits including controlled substance sales and purchases and drug supply chain recalls.
- Passed inspections conducted by NABP, DEA and Florida Department of Business and Professional Regulations with no adverse findings.
- Initiate, review, and approve Change Controls, Recalls, Deviation for nonconformances and Reactive Maintenance
- Generating and reviewing temperature monthly reports ensuring warehouse compliance.
Data Entry Administrator
Wellgistics
01.2020 - 05.2022
- Completed over 100 data entry tasks daily with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Pharmacy Customer Service Rep Supervisor
Eagle Pharmacy
01.2019 - 01.2020
- Promoted to outbound call supervisor facilitating over 1500 daily outbound calls overseeing a team of 20-24 agents.
- Hiring, training, and preparing call center representatives.
- Handling customer call escalations achieving a 100% customer satisfaction rating.
- Answering agent questions regarding best practices or difficult calls related to prescription drugs.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary in the pharmacy call center.
Pharmacy Customer Service Representative
Eagle Pharmacy/ Welldyne Rx
01.2014 - 01.2019
- Answer, resolve and triage over 80 inbound and outbound call and chat inquiries daily.
- Maintained a quality score of over 95% pertaining to patient calls and prescription accuracy.
- Enrolled customers in various discount medication programs
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Type and fill prescriptions as needed
Education
Pharmacy Technician Registration
Traviss Career Center
05.2013
Prerequisites
Polk State College
01.2012
High School Diploma -
Harrison School For The Arts
06.2010
Skills
- Active listening
- Product knowledge
- Customer relationship management (CRM)
- Live chat support
- Critical thinking
- Complaint resolution
- Conflict mediation
- Adaptability
- Patience
- Empathy
Certification
- Florida Certified Designated Representative
- California Designated Representative
- Forklift certified
Timeline
Compliance Manager/ CDR
Wellgistics
05.2022 - 03.2025
Data Entry Administrator
Wellgistics
01.2020 - 05.2022
Pharmacy Customer Service Rep Supervisor
Eagle Pharmacy
01.2019 - 01.2020
Pharmacy Customer Service Representative
Eagle Pharmacy/ Welldyne Rx
01.2014 - 01.2019
Pharmacy Technician Registration
Traviss Career Center
Prerequisites
Polk State College
High School Diploma -
Harrison School For The Arts
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