AJanae Dawson
Warren,MI
Summary
Detailed-oriented and organized Care Aid and Receptionist with deep knowledge of laboratory equipment,documentation requirements and Micro Soft word etc.. Companionate individual trained to handle issues while remaining calm. Reliable and hard working with great interpersonal and team collaboration skills. Patient focused trained in different condition requirements and treatment modalities. Hardworking performer ready to tackle new challenges and contribute to a awesome team that i ca grow with. Two year of hands on experience answering calls, faxing,scheduling appointments and directing guest.
Overview
6
6
years of professional experience
Work History
Iroquois Industries
Machine Operator
Auburn Hills, MI
06.2023 - Current
- Maximized shop organization and equipment lifespan by maintaining equipment.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Provide feedback on design changes that could improve efficiency of the production line.
- Inspected finished parts before shipping them to the Big3
- Collaborated with other departments to ensure smooth production process flow.
- Completed accurate assembly work by positioning and aligning components.
Supervisor / MedTech
Pomeroy Sterling Assisted Living& Memory Care
Sterling Heights, MI
03.2022 - 06.2023
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Maintained safe work environment by wearing personal protective equipment.
- Administer medication along with taking vitals.
- Document information on patients charts, while communicating status updates to interdisciplinary care team.
Customer Service Representative-Insurance
AAA Auto Club Group
Independence, OH
11.2020 - 03.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong customer relationships to encourage repeat business.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Rehab Technician
Aspire Rehabilitation
Madison Heights, MI
09.2018 - 11.2020
- Assist clients with Traumatic Spinal and Brain Injuries.
- Assisted in patient care activities such as cooking,cleaning and laundry.
- Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
- Administer medications.
- Transport client to and from work and or appointments.
- Documented pain level and injury progress in patients and communicated information to head physical therapist.
- Documented vital sign data, therapist schedules, patient files, and other documentation.
- Helped transport frail or disabled patients to different treatment areas.
- Guided patients to achieve restored physical and occupational function with reduced discomfort and disability.
- Developed goals for individualized care plans based on assessment findings.
- Maintained accurate records of treatments provided to each patient.
Sales Representative
PNC Bank
Kalamazoo, MI
10.2017 - 11.2020
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained records related to sales for store management.
- Contacted new and existing customers to outline benefits of products.
- Computed purchases and received and processed cash or credit payment.
- Recommended changes in products and services based on customer feedback.
- Adhered to established policies and procedures when handling customer accounts.
- Analyzed customer feedback to improve products and services.
Education
High School Diploma -
Martin Luther King Jr. High School
Detroit, MI06.2015
No Degree - Practical Nursing
Western Michigan University
Kalamazoo, MISome College (No Degree) - Nursing
Schoolcraft College
Livonia, MISkills
- Complex Problem-Solving
- Behavior Redirection
- Problem-Solving Skills
- Strong Eye
- Attention to detail
- Dedicated
- Time Management
- Organized
- Work under pressure
- Work in Team or Independently
- Health and Safety
- Follow all rules and protocols
- Communication
- Dependable
- Multi-task
- Companionate
- Data Entry
- Book keeping
Additional Information
Community Service with " Youth Opportunities Unlimited " in Kalamazoo MI. I was a youth leader and my duties as a youth leader was to Inspire and motivate the kids, gain their trust, discuss my career plans to Inspire the youth. I also constructed games for the students, as well as created a Big sister bond with those considered " at risk ".
Timeline
Iroquois Industries
Machine Operator
06.2023 - Current
Supervisor / MedTech
Pomeroy Sterling Assisted Living& Memory Care
03.2022 - 06.2023
Customer Service Representative-Insurance
AAA Auto Club Group
11.2020 - 03.2022
Rehab Technician
Aspire Rehabilitation
09.2018 - 11.2020
Sales Representative
PNC Bank
10.2017 - 11.2020
High School Diploma -
Martin Luther King Jr. High School
No Degree - Practical Nursing
Western Michigan University
Some College (No Degree) - Nursing
Schoolcraft College