Ajanee Atkinson
Chicago,IL
Summary
Seasoned professional with robust background in operations and customer service, notably at Amazon-DLN4. Excelled in route planning and vehicle maintenance, enhancing delivery efficiency by 30%. Demonstrates exceptional leadership in managing teams and fostering customer relationships, underpinned by expertise in navigational systems and a commitment to quality management.
Overview
10
10
years of professional experience
Work History
Driver/Dispatcher
Amazon-DLN4
Chicago, IL
05.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Updated records of driver locations, delays, and cancellations.
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or request.
General Manager
Fry The Coop Westtown
10.2019 - 04.2022
- Managing, Taking inventory, Running shifts, Making deposits, Delegating tasks to shift managers and assistant managers, Bartending, Coaching new leaders
- Assuring food was of the highest quality
- Displaying Great Customer Service
- Table touching with guests
- Generated ideas to bring more sales to my store.
Assistant Manager/ Kitchen Manager
Dos Toros Taqueria
08.2017 - 09.2019
- Delegate task for Toros, Place food order and paper goods, Take inventory, Capture payments at end of day
- Recap reports for the shift
- Handle invoices transfers and imports
- Also assured all food served to guests were of its highest quality.
Cashier/Kitchen Manager/Crew
Chipotle Mexican Bar & Grill
01.2016 - 08.2017
- Maintaining a clean back of house, Greeting customers, taking orders, great display of customer service, Ensuring all food was safe before it reached the line to be served, placing food orders, counted inventory, responded to invoices, made food transfers in and out.
Internship
Harris & Harris
07.2014 - 10.2015
- Computer Savvy, Microsoft and excel literate, Ran mail to different floors
- Answered phones and directed calls to correct collectors
- Handled certain sales accounts alongside my director
- Displayed great customer service.
Education
Medical Assistant Certification Program Graduate -
Westwood College, Chicago Loop Campus
High School Diploma -
Hyde Park Career Academy
Skills
- Patient Care
- Triage
- Vitals
- Patient Preparation
- Blood Draw
- Charting
- Staff Supervision
- Customer Relationship Management
- Quality Management
- Customer Service
- Computer Savvy
- Excel
- Vehicle Maintenance
- Equipment Operation
- Delivery pickup
- Safe Driving Practices
- Route Management
- Route Planning
- Navigational Systems and GPS
Timeline
Driver/Dispatcher
Amazon-DLN4
05.2023 - Current
General Manager
Fry The Coop Westtown
10.2019 - 04.2022
Assistant Manager/ Kitchen Manager
Dos Toros Taqueria
08.2017 - 09.2019
Cashier/Kitchen Manager/Crew
Chipotle Mexican Bar & Grill
01.2016 - 08.2017
Internship
Harris & Harris
07.2014 - 10.2015
Medical Assistant Certification Program Graduate -
Westwood College, Chicago Loop Campus
High School Diploma -
Hyde Park Career Academy