Mark Hahn
Bloomington,MN
Summary
Versatile professional with a track record of enhancing customer experiences at TransDev, adept in time management and possessing a valid class B driver's license. Excelled in roles requiring critical thinking and customer service, significantly improving troubleshooting efficiency at Comcast. Skilled in navigating diverse work environments and driving operational improvements.
Overview
14
14
years of professional experience
Work History
Driver/Dispatcher
TransDev
02.2015 - Current
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Excellent customer service
Administrative Assistant
Ain Dah Yung (Our Home) Center
03.2012 - 01.2015
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Internet Troubleshooter
Comcast
12.2010 - 04.2011
- Assisted customers in troubleshooting their internet problems.
- Introduced new tools and resources that streamlined workflows for the troubleshooting team, increasing overall efficiency levels significantly over time.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
Education
High School Diploma -
Wausau West High School
Wausau, WI06-1982
Skills
- Time management
- Valid class B Driver's license
- Customer service
- Clean driving record
Timeline
Driver/Dispatcher
TransDev
02.2015 - Current
Administrative Assistant
Ain Dah Yung (Our Home) Center
03.2012 - 01.2015
Internet Troubleshooter
Comcast
12.2010 - 04.2011
High School Diploma -
Wausau West High School
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