Years of professional experience driving
Linda Lugo
Driver/Dispatcher
Middletown,CT
Summary
Well-qualified driver with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Sharp driver with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure dispatching position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
15
15
Years of professional experience dispatching
Work History
Driver/Dispatcher
Sky Transportation
Newington, CT
02.2017 - Current
- Coordinated with 40 drivers to facilitate efficient delivery routes and timely deliveries.
- Provided customers with information on clients and services.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely arrival of transportation.
- Answered phone calls and responded to customer emails.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Maintained updated and detailed records of calls in physical and electronic database.
Personal Care Assistant
Always Best Care
Manchester, CT
06.2016 - 10.2016
- Assisted with daily living activities, running errands, and household chores.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted 2 clients with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets
Dental Receptionist
PARK STREET FAMILY DENTAL
Harford, CT
05.2014 - 05.2016
- Focused on customer satisfaction
- Management of remote employees
- Talent development
- Deadline-oriented
- Persuasive, Communicate with patients on phone, in person, to schedule and cancel appointments
- To keep track of appointments, in electronic or paper calendar
- Greet patients when enter dental office and let dentists and hygienists know when patients arrive
- Scheduling follow-up appointments for future treatments is often necessary.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Registered and verified patient records before triage with most up-to-date information.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 2-physician dental medical facility, scheduling.
Customer Service Manager
Wal-Mart Neighborhood Market
West Hartford, CT
05.2012 - 02.2014
- Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change, scheduling expenditures; analyzing variances; initiating corrective actions
- Determines customer service requirements by maintaining contact with customers
- Kept accurate records to document customer service actions and discussions.
- Supervised 25 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Driver/ Dispatcher
AUTUMN TRANSPORTATION
Rocky Hill, CT
08.2006 - 06.2011
- Drive gasoline, diesel, or electrically powered multi-passenger vehicles to transport students between neighborhoods, schools, and school activities
- Comply with traffic regulations in order to operate vehicles in safe and courteous manner
- Follow safety rules as students are boarding and exiting buses, and as cross streets near bus stops.
- Coordinated with 40 drivers to facilitate efficient delivery routes and timely deliveries.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked and monitored vehicle performance and maintenance.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
Education
High School Diploma -
Hartford Public High School
Hartford, CT05.1992
No Degree - Medical Assistance
Sawyer School
Hartford, CT2002
Skills
- Extraordinary time management and organizational skills
- Customer Relationship Management
- Vehicle Dispatch
- Microsoft Office
- Team Guidance and Direction
- Handle Communications
- Schedule Work Crews
- Effective Communication
- Dispatching Workers
- Dependable and Responsible
- Flexible and Adaptable
- Valid Driver's License
- Driving and Transportation
- GPS and Route Planning
- Safety Protocols
- Customer Service
- Time Management
- Safe Driving Techniques
- Safety Standards
- Corrective Actions
Languages
Spanish
Native or Bilingual
Timeline
Driver/Dispatcher
Sky Transportation
02.2017 - Current
Personal Care Assistant
Always Best Care
06.2016 - 10.2016
Dental Receptionist
PARK STREET FAMILY DENTAL
05.2014 - 05.2016
Customer Service Manager
Wal-Mart Neighborhood Market
05.2012 - 02.2014
Driver/ Dispatcher
AUTUMN TRANSPORTATION
08.2006 - 06.2011
High School Diploma -
Hartford Public High School
No Degree - Medical Assistance
Sawyer School
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