Nana Kofi Awuah

Deliver exceptional client support, resolve inquiries efficiently, and maintain compliance with regulatory standards. Strong communication and problem-solving skills, adept at handling high-volume calls and complex account issues. Proficient in insurance systems, data entry, and documentation with a focus on accuracy and customer satisfaction.

Core Competencies:

• Underwriting
• Policy & Claims Management
• Billing & Payment Processing
• Customer Relationship Management
• Regulatory Compliance
• Conflict Resolution
• Data Accuracy & Reporting

Led risk assessments, compliance enforcement, and ISQM 1 implementation; trained staff and supported audit quality initiatives.

Core Competencies:

• Analyzed audit quality requirements to develop tailored solutions and improve operational efficiency.
• Collaborated with cross-functional teams to deliver strategic insights and recommendations for audit projects.
• Conducted research and assessments to identify industry trends and best practices for audit engagement strategies.
• Facilitated workshops with stakeholders to gather feedback and ensure alignment on project objectives.

• Conduct detailed audit procedures on financial statements, verify compliance with auditing standards, and ensure the accuracy and completeness of client financial data.
• Maintain accurate audit documentation and reports, ensure adherence to regulatory and firm standards, and support engagement setup and resource coordination.
• Engage with clients to collect required information, resolve audit-related queries, provide timely status updates, and conduct interviews to assess internal controls and processes.
• Collaborate with senior team members on audit engagements, review junior staff work for accuracy, and assist in developing and improving internal audit systems and processes.

• Evaluated loan applications to ensure compliance with credit policies and risk assessment standards.
• Analyzed financial statements to determine borrower creditworthiness and repayment capacity.
• Managed collateral loans and audits, insurance policy monitoring, and process improvements for loan operations.