Ajani Floyd
Summary
Enthusiastic and guest-focused professional with experience in customer service, sales, and operational support. Skilled in building strong client relationships, handling guest inquiries with care, and maintaining high standards of service and presentation. Dedicated to creating memorable guest experiences through teamwork, attention to detail, and a positive attitude.
Overview
5
5
years of professional experience
Work History
JEWELRY CONSULTANT
Kay Jewelers
09.2022 - Current
- Delivered exceptional guest experiences to guests to ensure satisfaction and repeat visits.
- Built strong client relationships through attentive listening and product expertise.
- Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
CASHIER/VALET SPECIALIST
Park N' Go
03.2023 - 08.2023
- Provided fast, friendly service to guests while handling cash and credit transactions.
- Collaborated with team members to resolve guest concerns and ensure smooth daily operations.
CLEANING SUPERVISOR
Sparkle Goddess Clean
01.2021 - 03.2023
- Ensured facility cleanliness and guest-ready presentation in all assigned areas.
- Monitored supplies and maintained safe, efficient work processes.
SENIOR CAMP COUNSELOR
YMCA
03.2021 - 08.2021
- Provided supervision, guidance, and positive experiences for participants.
- Communicated effectively with families and staff to ensure safety and satisfaction.
- Demonstrated leadership and problem-solving in fast-paced, people-oriented environments.
Education
HIGH SCHOOL DIPLOMA -
Rocky River High School
Mint Hill, NCESTHETICIAN -
Academy of Nails & Esthetics
NCCertified Diamontologist
DCA
GSI Diamond Essentials
Gemological Science Intl
Skills
- Sales & POS Transactions
- Guest Relations & Customer Engagement
- Attention to detail & Presentation
- Team Collaboration & Leadership
Timeline
CASHIER/VALET SPECIALIST
Park N' Go
03.2023 - 08.2023
JEWELRY CONSULTANT
Kay Jewelers
09.2022 - Current
SENIOR CAMP COUNSELOR
YMCA
03.2021 - 08.2021
CLEANING SUPERVISOR
Sparkle Goddess Clean
01.2021 - 03.2023
HIGH SCHOOL DIPLOMA -
Rocky River High School
ESTHETICIAN -
Academy of Nails & Esthetics
Certified Diamontologist
DCA
GSI Diamond Essentials
Gemological Science Intl