LILIA VERA
Burnsville,MN
Summary
Professional with 5 years of Amazon experience and strong background in managing team operations and ensuring smooth workflow. Skilled in multitasking, problem-solving, and adapting to changing needs. Known for fostering collaboration, reliability, and achieving results. Proficient in time management, communication, and conflict resolution.
Overview
23
23
years of professional experience
Work History
AMZL Shift Assistant
AMAZON.COM
09.2024 - Current
- Led daily SUMs and organized the shift which included setting up the labor board according to job rotation, labor track associates, conduct 'seek to understand conversations' for productivity and quality.
- Yard management that included checking in trailers, making notes in YMS, creating cases for pickups with ROC.
- Secure the area and upload trailers with DEA volume to be processed on the shift.
- Helped launch C2 shift on FH which helped the station increase volume output by 15k or 20% daily.
- Assign AAs paths to pick out routes during C2 which will ensure the on time dispatch for our delivery drivers.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Inbound Process Assistant
AMAZON.COM
01.2022 - 09.2024
- Support Receive dock manager by contributing labor allocation, stand-up meetings, assigning job duties to AAs, setting up labor board, make changes as business needs to meet productivity and daily goals.
- Assist AAs in the dock by receiving merchandise, wrapping pallets, auditing, placing TPS stickers, and assisting as receiver support
- Assure safety and quality around the workstation while leveraging several different tasks.
- Creating and maintaining the area in compliance with OSHA safety standards during COVID.
- Provide AAs maps for empty bins to increase productivity while they're stowing.
- Work together with the Dock PA and make a plan to stow items received and to ensure we have the space to stow the new items.
- Monitor and work together with management and AAs to stow and clear FUD and IOL for each shift.
Inbound Trainer
AMAZON.COM
09.2022 - 09.2022
- Introduce and train the new associates in the process, of receiving, auditing, and wrapping pallets
- Follow safety guidelines to maintain a safe work environment
Warehouse Associate
Amazon.com Fulfillment Center
11.2019 - 01.2022
- Worked at two buildings: SNA4 in CA and DEN7 in CO.
- Worked in the receive department and was trained in other indirect process paths such as ambassador and problem solver. During the move to CO, received training for ICQA and handled WHD, Customer returns for the newly launched AMXL site.
- During this time, trained 7 problem solvers and reduced damages DPMO by 26% for the year.
- Special project: Interim staffing coordinator Attended offsite events like community fairs, hiring events, and job fairs to recruit for WFS.
- Greeted the candidates and ensured all the paperwork has been processed and the sign on bonus has been applied.
- Drug Test Assistant: Assist and explain step-by-step the pre-employment procedure to candidates on how to do the drug test. Ensure verification of the tests and validate the compliance prior to an employee tarting their day 1.
Reverse Logistics/ICQA
AMAZON.COM
10.2020 - 12.2021
- Customer Returns (CRETS): Process customers' returned items and determine if the product is saleable, liquidated, or damaged
- Warehouse Deals (WHDs) Grade items picked from damaged unit bins, inspected and ensured that they are recovered for value and the item is in good condition to be sold at a lower price, liquidated, donated, or damaged
- Simple Bin Count (SBCs): Counts bins to verify individual items and ensure they are free of quality and quantity errors
- Cycle Counts (CCs): process discrepancies in inventory as they are discovered with an SBC
- This process involves counting individual units and addressing quality errors by making adjustments
Reverse Logistics Trainer
AMAZON.COM
10.2021 - 10.2021
- Train new associates to follow the safety guidelines to maintain a safe work environment and process customers' returned items by using CRETS, WHDs, and VRETs applications
Interim Staffing Ambassador
WorkForce Staffing
05.2021 - 08.2021
- Attend offsite events like community fairs, hiring events, and job fairs
- Greeter: Welcome the candidates and verify that they have the proper IDs to process their employment application and all the electronic forms are completed on time
- Processor: process candidates' employment applications, and government documents, take badge ID photos, verify work schedule, provide information about the bonus they had signed on, and answer any questions or concerns the candidates may have
- Drug Test Assistant: Assist and explain step-by-step the pre-employment procedure to candidates on how to do the drug test
- Verify the test has been completed
- Maintain the area clean, sanitized, organized, and follow the 6ft distance protocol
Customer Service Representative
Costco Wholesale
11.2001 - 07.2017
- Provided customer service in different departments, while also performing cashier, customer returns, and new membership account requests.
- Constantly improve customer satisfaction by quickly resolving conflicts, issues, and concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Rotated through multiple departments including returns, store fulfillment, merchandizing, food/produce.
Education
Business and Human Resources Management -
Mt. San Antonio College
Walnut, CA01.2001
Skills
- Analytical problem-solving
- Workplace safety
- Organized
- Staff training and development
- Self-motivated
- Reliable
- Team player
- Critical thinking
- Verbal and written communication
Timeline
AMZL Shift Assistant
AMAZON.COM
09.2024 - Current
Inbound Trainer
AMAZON.COM
09.2022 - 09.2022
Inbound Process Assistant
AMAZON.COM
01.2022 - 09.2024
Reverse Logistics Trainer
AMAZON.COM
10.2021 - 10.2021
Interim Staffing Ambassador
WorkForce Staffing
05.2021 - 08.2021
Reverse Logistics/ICQA
AMAZON.COM
10.2020 - 12.2021
Warehouse Associate
Amazon.com Fulfillment Center
11.2019 - 01.2022
Customer Service Representative
Costco Wholesale
11.2001 - 07.2017
Business and Human Resources Management -
Mt. San Antonio College
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