AJAY M S
San Jose,CA
Summary
Accomplished Lead AI Platform Engineer with over 10 years of experience in developing distributed systems and enterprise GenAI platforms. Architect of Retrieval-Augmented Generation (RAG) systems and hybrid retrieval frameworks for AI workflows in 250K+ Salesforce orgs. Expertise in designing LLM orchestration pipelines, semantic retrieval infrastructure, and integrating backend systems with React-based UI components.
Overview
14
14
years of professional experience
Work History
Lead Software Engineer - Service AI Cloud
Salesforce
San Jose, CA
01.2021 - Current
- Architected LLM-powered Retrieval-Augmented Generation platform implementing AI orchestration pipelines combining conversation understanding, semantic retrieval, and grounded response generation.
- Built scalable AI inference services enabling low-latency contextual reply generation.
- Established retrieval-first architecture improving grounding reliability.
- Designed hybrid semantic retrieval infrastructure leveraging embeddings, keyword search, and Reciprocal Rank Fusion (RRF).
- Built LLM-based Case summarization pipelines generating semantic search queries.
- Implemented scalable vector indexing pipelines for Knowledge Articles powering AI-driven recommendations.
- Designed reusable framework enabling systematic testing of prompts, grounding quality, and retrieval alignment across teams.
Senior Software Engineer / Full Stack Engineer - Health Cloud
Salesforce
01.2016 - 01.2021
- Designed scalable APIs and data-driven workflows to streamline integration across Health Cloud services.
- Developed backend microservices and React-based UI components to improve user experience in a cloud-native platform.
- Built full-stack Salesforce applications to enhance efficiency of enterprise healthcare workflows.
Software Engineer
Adobe Systems
Bangalore, India
01.2012 - 01.2014
- Developed key components for flagship products Adobe Flash and Adobe Edge Animate.
- Created features that enhanced interactive media creation workflows for global creative professionals.
Education
Master of Science - Computer Science
Purdue University
West Lafayette, IN06.2016
Bachelor of Engineering - Computer Science
R.V College of Engineering
Bangalore06.2012
Skills
- Microservices Architecture
- API Design
- Distributed Systems
- AI Inference Pipelines
- AI workflows
- LLM Infrastructure
- RAG technology
- Prompt engineering
- Semantic search
- Vector Databases
- Kubernetes
- Java
- Python
- React JS
- Advanced prompting
- AI evaluation
Skills
LLM Infrastructure, Retrieval-Augmented Generation (RAG), Agentic AI Workflows, Prompt Engineering & Evaluation, Hybrid Retrieval / Semantic Search, Vector Databases, Java, Microservices Architecture, Distributed Systems, AI Inference Pipelines, React JS, API Design, Kubernetes, Advanced Prompt Engineering, AI Evaluation Automation
Architectural Scope
- Technical architecture owner for AI-native backend platforms powering conversational AI and knowledge retrieval experiences.
- Defined system boundaries across LLM orchestration pipelines, hybrid retrieval infrastructure, evaluation frameworks, and UI integration layers.
- Influence design standards for scalable GenAI systems and retrieval-first AI development across multiple teams.
Impact Summary
- Architecture owner for enterprise GenAI platforms powering conversational intelligence and knowledge workflows across ~250K+ organizations.
- Designed scalable LLM orchestration pipelines combining semantic retrieval, hybrid ranking, and grounded response generation.
- Built production RAG systems and hybrid search infrastructure improving contextual relevance in AI-driven workflows.
- Created org-level LLM prompt evaluation framework enabling systematic testing and optimization of GenAI outputs.
- Delivered end-to-end AI systems spanning backend microservices, retrieval infrastructure, and React-based UI integrations.
- 10+ years building distributed systems across Salesforce and Adobe.
Timeline
Lead Software Engineer - Service AI Cloud
Salesforce
01.2021 - Current
Senior Software Engineer / Full Stack Engineer - Health Cloud
Salesforce
01.2016 - 01.2021
Software Engineer
Adobe Systems
01.2012 - 01.2014
Master of Science - Computer Science
Purdue University
Bachelor of Engineering - Computer Science
R.V College of Engineering