AJAY PINNAPU
Summary
Accomplished Senior Technology Leader with over 11 years of experience in building and managing large, globally distributed engineering teams across multiple countries. Expertise in cloud-native mobile and web platform delivery, with a focus on improving operational consistency and reliability through established standards and architectural patterns. Proven ability to drive delivery velocity and quality via systematic enhancements in people, processes, and technology, alongside strategic risk management aligned to business objectives. Specialized knowledge in Retail and eCommerce systems, including digital commerce, payment processing, and emerging AI capabilities applied to enhance organizational value.
Overview
15
15
years of professional experience
Work History
Director, Software Engineering
Walmart
05.2022 - Current
- Achieved an annual business value of approximately $55M across multiple operational domains.
- Spearheaded initiatives in Sam's Membership, Operations & Merchandising, and Store Execution.
- Engineered and launched products for associates and customers in five international markets: MX, CA, CL, CAM, CN, UK.
- Impacted approximately 5000 stores and 400 clubs, driving significant revenue growth and associate productivity.
- Implemented strategies that reduced waste while managing a $4M annual cloud budget effectively.
- Strengthened collaboration across teams to enhance product delivery and customer satisfaction.
- Led cross-functional teams to ensure alignment with organizational goals and market needs.
Senior Engineering Manager - II
Walmart
09.2019 - Current
- Accelerated delivery speed from 3 months to 2 weeks through team collaboration.
- Enhanced team delivery rate from 50% to 85% by implementing strategic initiatives.
- Optimized $5M cloud budget for improved efficiency across engineering teams.
- Led recruitment efforts for global vendors, managing $6M budget effectively.
- Directed four scrum teams, comprising 50 members across various engineering products.
- Developed strategies to migrate legacy applications into modern mobile architectures.
Manager 2 Development
Intuit, Inc.
02.2017 - 08.2019
- Generated $1.5B revenue through leading 12-member Turbotax.com development team.
- Established product road-map by collaborating with Engineering and Product Management teams.
- Delivered multiple projects on time, achieving zero major incidents during tax seasons.
- Set high standards by creating templates and metrics for quality assurance processes.
- Increased average sprint velocity by 40%, improving team efficiency and performance.
- Hired and developed top engineers through SMART goals and performance feedback.
Quality Assurance Manager
American Express
07.2014 - 08.2017
- Achieved 60% time savings by transforming QA from manual to automated testing.
- Led 20 Quality Engineers across 8 Scrum teams in Global Prepaid Cards.
- Managed 13 Quality and Performance Test Engineers for FXIP Scrum teams.
- Established performance testing as a key sign-off criterion using JMeter.
- Developed automation frameworks for web and mobile applications using Appium and Selenium.
- Awarded 2015 Enterprise Growth Pinnacle Award for top performance.
Software Engineer 3, Quality
eBay, Inc.
08.2011 - 07.2014
- Enhanced payment processing efficiency through active participation in development and testing.
- Led quality assurance for strategic projects across multiple teams and time zones.
- Achieved 60% productivity increase by developing a self-service data triaging tool.
- Implemented a reusable test automation framework, reducing testing time by 50%.
- Contributed to critical projects, including payment processing and managed returns.
- Recognized with Critical Talent Award, honoring top 1% of performers company-wide.
Software Quality Engineer
Flextron, Inc (Client: eBay Inc)
02.2011 - 08.2011
- Enhanced feature testing and automation under tight deadlines in Payments team.
- Established and maintained E2E environments for new Payments services.
- Integrated various payment processors, including PayPal and JP Morgan Chase.
- Utilized Java, Selenium, and Jenkins to streamline testing and automation processes.
- Collaborated with teams to optimize automation tool usage for efficiency.
Education
Post Graduate Program - Artificial Intelligence and Machine Learning
University of Texas At Austin
Austin, TX12.2025
Master’s - software engineering
San Jose State University
San Jose, CA01.2010
B.Tech - Computer Science
Vellore Institute of Technology
Vellore, India01.2008
Timeline
Director, Software Engineering
Walmart
05.2022 - Current
Senior Engineering Manager - II
Walmart
09.2019 - Current
Manager 2 Development
Intuit, Inc.
02.2017 - 08.2019
Quality Assurance Manager
American Express
07.2014 - 08.2017
Software Engineer 3, Quality
eBay, Inc.
08.2011 - 07.2014
Software Quality Engineer
Flextron, Inc (Client: eBay Inc)
02.2011 - 08.2011
Master’s - software engineering
San Jose State University
B.Tech - Computer Science
Vellore Institute of Technology
Post Graduate Program - Artificial Intelligence and Machine Learning
University of Texas At Austin