Saket Agarwal
Director Of Engineering
San Francisco Bay Area,CA
Summary
An experienced leader seeking a leadership position to build a culture of engineering excellence, collaboration, and clear purpose. Passionate about developing multiplier teams that unlock organizational potential and innovation.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Director, Software Engineering
Salesforce
San Francisco, CA
7 2020 - Current
- Led the Salesforce AI efforts to GA Copilot on Mobile, partnering with 40+ teams
- Collaborated with the Salesforce AI Research team to adopt homegrown LLM-based solutions
- Led Sales user app, helping Salesforce to regain leadership in the Gartner CRM quadrant
- Won the President’s Award for impact on Salesforce Engineering for Leadership excellence
- Expanded organization operations to multiple countries, including a hub in India
- Managed enterprise mobile app organization with 8.5 million Enterprise Users, 2 billion sessions, and over 100 thousand orgs with critical use cases in every vertical of CRM
- Directly managed products generating $50M+ ACV
- Navigated teams through multiple reorgs due to RIFs.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Took on various teams in a leadership vacuum and turned them around
- Mentored leaders within to take on additional responsibilities, resulting in a more efficient and productive team
- Managed a multi-level org with an effective structure for execution, leading to improved project delivery
Sr. Engineering Manager
Salesforce
San Francisco, CA
01.2019 - 07.2020
- Helped to bring machine learning capabilities to the Salesforce app
- The Voice feature was demoed at the Dreamforce keynotes in 2018 and 2019
- Collaborated with partners like Quip, Tableau, Sales, Search, and Service verticals to unify Salesforce mobile offerings
- Led multiple initiatives to improve the performance of the Mobile App, which led to a 20% improvement in Page Load Time and a 35% improvement in App Launch Times
- Led the rapid release initiative to deliver faster and more agile releases to production
- Supported Apple-Salesforce partnership by delivering on partnership agreements
- Demoed Salesforce App at Dreamforce 2019
- Led iOS and Android code improvements by introducing Static Analysis and new testing technologies
- Helped increase code coverage by 5% release over release.
Engineering Manager
Salesforce
San Francisco, CA
08.2017 - 01.2019
- Managed Android and iOS engineers for one of the world’s biggest enterprise platforms
- Started Android and iOS guilds to facilitate better knowledge-sharing among different teams
- Wrote the first V2MOM for guilds that were the basis of other guilds at Salesforce
- Managed critical Releases, handled customer escalations, and ensured the quality of the Salesforce App
- Led the release with more than 60% reductions in customer cases
- Hired and developed top talent across the United States.
Enterprise Tech Lead
Doubledutch
San Francisco, CA
01.2016 - 08.2017
- Led a team of 10 engineers on three continents and 4 locations
- Managed and delivered high-stakes projects in the Enterprise domain to automate solution delivery, reducing customer touches by 50%, leading to around 65% reduction in delivery cost
- Led Salesforce integration to the engineering platform for better License Management and reduced discrepancies in contractual obligations and solutions delivered
- Introduced a data-driven approach to predicting release dates, making 90% of the dates in the first nine months.
Lead Android Engineer
Doubledutch
San Francisco, CA
06.2011 - 08.2017
- Built and led the development of one of the best Android platforms for Enterprise events and trade shows, powering prestigious events like the Women’s March on Washington, Game Developer Conference, and TED
- Published 4,000 Android Apps in the Play Store based on this Android platform, including for clients like CISCO, TED, HP, IDG, Adobe, UBM, NFL, etc., powering over 10,000 events serving around 1.5 Million users
- Developed from scratch Android analytics platform that collected more than a billion impressions.
Mobile Application Developer
Ascendum Solutions
Cincinnati, OH
06.2010 - 05.2011
- Successfully designed, implemented, and tested TQL Freight Finder - An Android application clients use to find freight
- Successfully designed, implemented, and delivered the University of Dayton- Admissions web app developed on HTML5 and Sencha Touch.
Program Analyst
Cognizant Technology Solutions
Pune, India
09.2007 - 05.2009
- Developed Data Validator using open source technologies to process and transform incoming XML data into the required format
- Presented the application to the client and interacted with stakeholders to add new features
- Allocated tasks to the team and made sure that deadlines were met.
Education
M.S., Information System -
University of Cincinnati
06.2009 - 05.2011
B.E., Electronics & Telecommunication - undefined
Pune University
06.2003 - 05.2007
Skills
Product strategy, Architectural vision, Strategic planning, Salesforce, Mobile, Engineering leadership, Budgeting, Team Building, Scrum (Agile), JIRA, Kanban, Databases, SPI/API, REST, Highly scalable messaging systems, Plugin architecture
Certification
Sun Certified Java Programmer
Patents
- (USD1029866, USD1029040)AI Driven user navigation on Mobile
- (Pending-US17091458) Systems and Methods for Integrating Mobile Application Plug-ins
- (Pending -US17968412 ) Customization Framework for Mobile Applications
- (Pending -US18384242) Mobile Assistance driven by AI
Sideprojects
- LLM Based AI blog generator-https://github.com/agarwasg/ai-blog/ (2023)
- Startup Mentoring (2020-Present), Mentored multiple startups to help new leaders scale and build an organizational vision. This is a pro bono effort.
- Auto Meter Fare India (2012), An Android app that helps riders pay the correct amount to taxi drivers after a ride. This App was selected as one of the best apps for the Indian market in 2013., https://play.google.com/store/apps/details?id=test.personal.autofareindia
- MetaData search engine (2011), A web crawler that crawls some prominent consumer electronic websites and creates a search database of tags that allows users to search on different dimensions for the product across multiple websites.
Timeline
Sr. Engineering Manager
Salesforce
01.2019 - 07.2020
Engineering Manager
Salesforce
08.2017 - 01.2019
Enterprise Tech Lead
Doubledutch
01.2016 - 08.2017
Chartered Financial Analyst (Level 1)
03-2013
Lead Android Engineer
Doubledutch
06.2011 - 08.2017
Oracle Certified Associate
03-2011
Mobile Application Developer
Ascendum Solutions
06.2010 - 05.2011
Sun Certified Java Programmer
02-2010
M.S., Information System -
University of Cincinnati
06.2009 - 05.2011
Program Analyst
Cognizant Technology Solutions
09.2007 - 05.2009
B.E., Electronics & Telecommunication - undefined
Pune University
06.2003 - 05.2007
Director, Software Engineering
Salesforce
7 2020 - Current