Ajay Reddy
Houston,TX
Summary
Motivated team player who would like to leverage his skills acquired across retail, hospitality, technology and transportation roles over 18+ years to provide an exceptional customer experience.
Overview
23
23
years of professional experience
Work History
Package Handler Trainer
FEDEX GROUND
09.2022 - Current
- Responsible for onboarding new employees and teaching them the proper techniques on how to perform their daily duties as a package handler so that they not only meet basic competencies but supersede them
- Ensure that the daily performance metrics that FedEx sets for all employees are met or exceeded to deliver an overall customer experience that ensures not only complete satisfaction but continued business
- Provide ongoing support to employees so that they can fulfill their responsibilities in a safe and efficient manner.
Technical Consultant
FREELANCER
02.2017 - Current
- Provide remote technical assistance to off-premises retail clients nationwide, specifically in the NJ market, regarding the Spirits 2000 POS suite so that they can have a low-cost solution to their support needs.
Customer Success Manager
ATLANTIC SYSTEMS INC.
07.2005 - 01.2017
- Provided technical expertise in the form of training, hardware and software setup, routine updates, and troubleshooting both remotely and on-site for B2B clients, primarily in the Northeast and Mid-Atlantic markets, so that they could make the most efficient use of the Spirits 2000 POS suite to focus on driving revenues and profits by interacting with customers rather than managing a software platform for the day-to-day operations of their off-premise retail environment
- Worked closely with the development and sales teams both pre- and post-launch of the Spirits Express POS suite which I was tasked with overseeing to bring to market and onboard clients so that a new market segment of retailers who previously never managed their business with a computerized POS platform could be tapped into to increase the year-over-year revenues and offset the churn rate.
Assistant Manager
PLEASURE BAY LIQUORS
01.2001 - 03.2012
- Assisted in the front-end management of a small spirits retail store by overseeing the hiring and training of employees; working with senior management and distributors to make sure products were constantly available; and increasing marketing efforts to generate more revenue and profits.
Bar Manager
REDDY’S WEST END GRILL & BAR
07.2002 - 07.2003
- Oversaw the bar operations through engaging bar patrons, inventory control management and working with ownership to promote increased patronage through themed nightly events.
Education
Bachelor of Science - Marketing
Rutgers Business School
Newark, NJ05.2005
Skills
- Team Management
- Customer Relationship Management
- Customer Support
- Product Launch
- Product Development
- Onboarding
Timeline
Package Handler Trainer
FEDEX GROUND
09.2022 - Current
Technical Consultant
FREELANCER
02.2017 - Current
Customer Success Manager
ATLANTIC SYSTEMS INC.
07.2005 - 01.2017
Bar Manager
REDDY’S WEST END GRILL & BAR
07.2002 - 07.2003
Assistant Manager
PLEASURE BAY LIQUORS
01.2001 - 03.2012
Bachelor of Science - Marketing
Rutgers Business School