Touyer Xiong
Amazon
Fresno,CA
22
years of professional experience
Results-driven Operations Leader experienced in directing multifaceted business operations and enhancing process improvements. Achieved effective training and development of new hires while ensuring compliance with safety standards in dynamic environments. Focused on delivering exceptional customer service and fostering strong relationships through effective communication and problem-solving.
Work History
Package Handler Trainer
2 Years 9 Months- Trained package handlers on safe lifting, scanning, and sortation procedures.
- Demonstrated proper use of conveyors, scanners, and label verification systems.
- Monitored work areas to reinforce safety compliance and prevent handling errors.
- Coached new hires on loading, unloading, and package flow expectations.
- Coordinated daily task assignments to support efficient dock and sort operations.
- Evaluated performance gaps and delivered targeted retraining for accuracy and productivity.
- Resolved workflow issues by adjusting training methods and reinforcing standard processes.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Parking Lot Attendant
2 Months- Collected parking fees from customers and issued parking stubs.
- Directed drivers to available parking spots.
- Patrolled parking areas and monitored vehicle safety to prevent theft and damage.
- Managed parking and traffic control to support vehicle flow in assigned area.
- Parked and returned vehicles for guests during valet service hours.
- Issued tickets and collected parking fees from individuals.
- Monitored parking area for safety, security, and general customer concerns.
- Handled account payments, collected cash, and processed credit card charges.
- Parked and retrieved automobiles for customers in parking lots, storage garages, and new car lots.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Helped customers understand and navigate parking structures and payment systems correctly.
Delivery Driver/Dispatch/Supervisor
6 Months- Received van keys directly from supervisor, inspected vans, and headed to warehouse for package loading.
- Delivered packages along assigned routes while applying critical thinking and following proper procedures for commercial, residential, and apartment deliveries.
- Maintained courteous, respectful communication with drivers, delivery areas, and customers.
- Supported supervision of up to 20 drivers and assisted with driver coordination.
- Handled customer service complaints with professionalism and clear responses to preserve trust and company loyalty.
- Supported dispatch team by staying in contact with on-road Amazon team regarding itineraries and delivery issues.
- Used Amazon Logistics software to monitor driver locations and delivery inventory.
- Kept current records of personnel in field and all completed deliveries or delays.
- Managed daily delivery schedules and work schedules to support full coverage.
- Reported delays, accidents, and other traffic or transportation issues promptly.
Cook/Inventory Specialist
6 Years 4 Months- Cleaned food prep areas, grills, and equipment to prevent cross-contamination from raw items.
- Prepared nutritious, safe, visually appealing, innovative, and properly seasoned food.
- Helped improve food cost tracking processes for better accuracy and efficiency.
- Weighed, measured, and mixed ingredients carefully by following recipes to produce quality dishes.
- Adjusted standard recipes for ingredient issues or customer requests, including allergen concerns.
- Mixed, weighed, and proofed ingredients to match exact recipe formulas.
- Assisted with inventory stocking and ordering tasks.
- Tracked inventory, completed cycle counts and audits, and resolved issues to keep records accurate.
- Received orders through phone, mail, fax, and internet each day.
- Checked packages and goods for damage and notified vendors about items needing replacement.
- Operated powered lift trucks, floor sweepers, pallet jacks, and forklifts safely with 0% incident rate.
- Handled responsibilities in fast-paced retail setting using organized stocking methods and plans.
Sushi Chef
1 Year 8 Months- Welcomed restaurant guests upon arrival.
- Cleaned counters, knives, utensils, plates, and other food prep items.
- Prepared sushi items and plates quickly to support orders and conveyor belt flow.
- Worked with vendors to source recipe ingredients at cost-effective rates.
- Kept sushi line organized to reduce time spent searching for ingredients, utensils, and prepped items.
Cook Shift Leader/Supervisor
1 Year 11 Months- Communicated with wait staff about customer requests, dietary concerns, and allergy questions.
- Sanitized kitchen counters and prep areas to reduce foodborne illness risk and cross-contamination.
- Supported other staff during peak times to keep kitchen work moving efficiently.
- Maintained consistent quality and high accuracy when preparing identical dishes daily.
- Improved kitchen efficiency by managing daily product inventory, purchasing, and receiving.
- Trained new team members on proper meat and vegetable preparation techniques.
- Performed daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Adjusted standard recipes for ingredient issues or customer requests, including allergen concerns.
Sushi Chef
3 Years 11 Months- Safely handled knives and other sharp tools to prepare fish for sushi.
- Cleaned counters, utensils, plates, and other food prep items.
- Welcomed restaurant guests and described special sushi items and choices.
- Prepared appealing dishes to help attract customers and support revenue growth.
- Checked inventory and placed orders for ingredients to restock freezers, refrigerators, and pantry.
- Stored and tracked inventory using first-in, first-out method to use products before expiration and cut food waste.
Education
High School Diploma
Skills
Landscaping & Agriculture Training
Rideshare management
Leadership Training
Personal Development Training
Safety initiatives
Staff training and development
Visionary leadership
Superior communication skills
Bilingual Communication
Team Performance
Instructional Training
Operational Efficiency
Process Improvement
Sales mastery
Logistics and Dispatch Training
Data entry
Social media management
Problem-Solving
Critical thinking
Market analysis
Economic analysis
Consumer Behaviors
Team Collaboration
Data Management
Hazard Awareness
Sorting Procedures
Equipment Operation
Affiliations
- Vice President of Non-profit Hmong Community Association (2016 - 2018)
Other languages
Hmong
English
Timeline
Package Handler Trainer
Amazon
10.2023 - 07.2026Read More
Parking Lot Attendant
Towne Park
02.2022 - 04.2022Read More
Delivery Driver/Dispatch/Supervisor
Dash Delivery/Amazon DSE2
08.2019 - 02.2020Read More
Cook/Inventory Specialist
Sacred Heart Medical Center
08.2012 - 12.2018Read More
Sushi Chef
Sushi Maru
12.2010 - 08.2012Read More
Cook Shift Leader/Supervisor
Elk Valley Casino
08.2008 - 07.2010Read More
Sushi Chef
Okane Sushi Bar & Grill (The Wave Sushi)
09.2004 - 08.2008Read More
John R. Rogers
High School Diploma
Read More