AJAY VERMA
Queens,NY
Summary
Dynamic marketing executive with expertise in developing strategies that enhance brand visibility and drive customer engagement. Proven track record in leading successful promotional campaigns and conducting insightful market research.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
UBER/Dispatcher Manager
SAMRAT INTERNATIONAL TRADING
Queens, New York
02.2024 - 12.2025
- Coordinated daily dispatch operations for efficient delivery schedules.
- Managed team of dispatchers to ensure effective communication and workflow.
- Implemented process improvements to enhance operational efficiency in dispatching.
- Trained new staff on dispatch protocols and software systems.
- Resolved customer inquiries regarding shipment status and delivery issues.
- Monitored vehicle routes to optimize delivery times and reduce costs.
- Developed training materials to improve dispatcher performance and knowledge retention.
- Maintained compliance with local laws related to transportation regulations.
- Utilized GPS systems to track vehicle locations in real time.
Dispatcher
HAMMER TRANSPORT INC
Easton, Pennsylvania
08.2018 - 12.2021
- Coordinated daily dispatch operations for efficient route management and timely deliveries.
- Managed logistics software to optimize scheduling and track vehicle locations.
- Communicated with drivers to monitor progress and address issues during transportation.
- Maintained up-to-date records of dispatch activities and driver performance reports.
- Resolved customer inquiries regarding delivery status and service-related concerns promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Scheduled loads according to priority and available equipment.
OWNER/Manager
AV FABRIC
Queens, New York
11.2005 - 01.2018
- Managed daily operations of custom fabric production and design services.
- Established client relationships through effective communication and personalized service.
- Coordinated project timelines to meet customer deadlines and expectations.
Education
High School Diploma -
GMSS SCHOOL SEC 46 CHANDIGARH ( INDIA)
SEC 46 CHANDIGARH03-1996
Skills
- Marketing strategy
- Data analysis
- Customer relationship management
- Market research
- Effective communication
- Team leadership
- Time management
- Creative thinking
- Customer service
- Problem solving
- Adaptability
- Customer relations
Languages
English
Professional
Punjabi
Professional
Certification
DISPATCH
Timeline
UBER/Dispatcher Manager
SAMRAT INTERNATIONAL TRADING
02.2024 - 12.2025
Dispatcher
HAMMER TRANSPORT INC
08.2018 - 12.2021
OWNER/Manager
AV FABRIC
11.2005 - 01.2018
High School Diploma -
GMSS SCHOOL SEC 46 CHANDIGARH ( INDIA)