Ajaycia Luckey
Bloomington,MN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Production Associate
Cleannpress
05.2024 - Current
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
Activities Host
Punch Bowl Social
06.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Waitress
Gai Noi
06.2022 - 05.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Agent
All Over Media
02.2020 - 06.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Call Center Representative
SatCom Marketing
02.2018 - 01.2020
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Promptly responded to inquiries and requests from prospective customers.
Holiday Sales Associate
Holiday Gas Station
03.2017 - 02.2018
- Greeted, welcomed and offered immediate assistance to store customers.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
- Assisted customers with sales orders, returns and exchanges.
Education
Bachelor of Dental Science - Dental Hygiene
Normandale Community College
Minneapolis, MN12-2026
High School Diploma -
Mary Caroll Highschool
Corpus Christi, TX07-2016
Skills
- Efficient multitasking
- Production support
- Computer skills
- Customer service
- Call center experience
Timeline
Production Associate
Cleannpress
05.2024 - Current
Activities Host
Punch Bowl Social
06.2023 - 03.2024
Waitress
Gai Noi
06.2022 - 05.2023
Sales Agent
All Over Media
02.2020 - 06.2022
Call Center Representative
SatCom Marketing
02.2018 - 01.2020
Holiday Sales Associate
Holiday Gas Station
03.2017 - 02.2018
Bachelor of Dental Science - Dental Hygiene
Normandale Community College
High School Diploma -
Mary Caroll Highschool
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