Clarizen PPM
Years of rich IT experience
Ajay Sharma
IT PMO Governance PMO Transformation Thought Leadership
San Mateo,CA
Summary
An experienced technology driven professional having 2 decades of rich global IT experience and a successful track record of building and leading IT PMO and IT Services / IT Operations.
Highly organized, methodical and skilled at delivering cross-functional, multi-regional IT initiatives using both waterfall and agile methodologies leveraging excellent overall communication skills and good business acumen.
Overview
20
20
12
12
Years in IT Program / Project Management
6
6
Years in IT PMO Governance
5
5
Years of post-secondary education
5
5
Relevant Certifications
Skills
IT PMO Governance
IT Program / Projects management
Waterfall and Agile
Leadership / People management
Budget / Resources Management
IT Services / IT Assets management
Vendor / Procurement
IT Infrastructure
Development
Cloud Security
OKR / KPI / Reports
Policies and procedures
Strategic planning
Financial Management
Verbal and written communication
Coaching and mentoring
Result / Delivery Oriented
Software
Atlassian Jira
Confluence
MS Project
Domo (BI reporting)
MS O365 (productivity)
Work History
Manager, IT PMO | Sr. Program Manager
Rakuten
San Mateo, CA
10.2019 - Current
- Leading Rakuten Americas IT PMO to manage a ~$5 million USD portfolio of global & regional cross functional IT programs / IT projects and providing thought leadership to higher management
- Delivered the PMO Transformation for effective governance of 75+ Capex / Opex IT Projects by developing, establishing and managing the framework covering both Waterfall and Agile.
- Providing leadership to 10+ project teams towards achieving the strategic goals through established governance and automated performance reporting of projects, budget and resources.
Senior Project Manager
Rakuten India Enterprise Pvt Ltd
Bengaluru, India
09.2013 - 09.2019
- Successfully built & mentored a team of 5 project managers to establish a highly visible governance structure for efficient management of a portfolio of Capex / Opex IT initiatives.
- Executed 20+ cross-functional, global IT projects in alignment to the project objectives, reported progress and influenced a positive & timely outcomes for key stakeholders.
- Healthy record of keeping over 90% projects on track by directing changes to manage scope creep, cost escalation, resources allocations and implementing appropriate communication standards, changes and risk management processes.
Technical Lead | IT Manager
Wissen Infotech Pvt. Ltd
Bengaluru, India
12.2005 - 09.2013
- Successfully established and led 2 high performing off-shore IT Services & IT Asset management teams of 22 members for a key fortune 500 client for a period of 8 years.
- Led ITSM & IT Asset Management solution selection and implementation for 15+ clients across India, EMEA, UK & USA focusing on organizational planning and operations SLA.
- Architected and trained over 250+ staff / clients on the overall management of IT Services, IT Assets, system performance, conducting troubleshooting, security patching, and maintenance.
Education
Post Graduate Diploma - Computer Applications
Sikkim Manipal University
06.2010 - 05.2011
Advanced Diploma - Computer Hardware & Networks
Jetking School of Technology
10.2000 - 06.2002
Bachelor of Science - Computer Science
Sardar Patel University
06.1999 - 04.2002
Certification
Project Management Professional (PMP PMBOK)
Timeline
Manager, IT PMO | Sr. Program Manager
Rakuten
10.2019 - Current
Senior Project Manager
Rakuten India Enterprise Pvt Ltd
09.2013 - 09.2019
Post Graduate Diploma - Computer Applications
Sikkim Manipal University
06.2010 - 05.2011
Technical Lead | IT Manager
Wissen Infotech Pvt. Ltd
12.2005 - 09.2013
Advanced Diploma - Computer Hardware & Networks
Jetking School of Technology
10.2000 - 06.2002
Bachelor of Science - Computer Science
Sardar Patel University
06.1999 - 04.2002