Summary
Overview
Skills
Software
Work History
Education
Certification
Timeline
AccountManager
Ajay Sharma

Ajay Sharma

IT PMO Governance PMO Transformation Thought Leadership
San Mateo,CA

Summary

An experienced technology driven professional having 2 decades of rich global IT experience and a successful track record of building and leading IT PMO and IT Services / IT Operations.

Highly organized, methodical and skilled at delivering cross-functional, multi-regional IT initiatives using both waterfall and agile methodologies leveraging excellent overall communication skills and good business acumen.

Overview

20
20

Years of rich IT experience

12
12

Years in IT Program / Project Management

6
6

Years in IT PMO Governance

5
5

Years of post-secondary education

5
5

Relevant Certifications

Skills

IT PMO Governance

Software

Clarizen PPM

Atlassian Jira

Confluence

MS Project

Domo (BI reporting)

MS O365 (productivity)

Work History

Manager, IT PMO | Sr. Program Manager

Rakuten
San Mateo, CA
10.2019 - Current
  • Leading Rakuten Americas IT PMO to manage a ~$5 million USD portfolio of global & regional cross functional IT programs / IT projects and providing thought leadership to higher management
  • Delivered the PMO Transformation for effective governance of 75+ Capex / Opex IT Projects by developing, establishing and managing the framework covering both Waterfall and Agile.
  • Providing leadership to 10+ project teams towards achieving the strategic goals through established governance and automated performance reporting of projects, budget and resources.

Senior Project Manager

Rakuten India Enterprise Pvt Ltd
Bengaluru, India
09.2013 - 09.2019
  • Successfully built & mentored a team of 5 project managers to establish a highly visible governance structure for efficient management of a portfolio of Capex / Opex IT initiatives.
  • Executed 20+ cross-functional, global IT projects in alignment to the project objectives, reported progress and influenced a positive & timely outcomes for key stakeholders.
  • Healthy record of keeping over 90% projects on track by directing changes to manage scope creep, cost escalation, resources allocations and implementing appropriate communication standards, changes and risk management processes.

Technical Lead | IT Manager

Wissen Infotech Pvt. Ltd
Bengaluru, India
12.2005 - 09.2013
  • Successfully established and led 2 high performing off-shore IT Services & IT Asset management teams of 22 members for a key fortune 500 client for a period of 8 years.
  • Led ITSM & IT Asset Management solution selection and implementation for 15+ clients across India, EMEA, UK & USA focusing on organizational planning and operations SLA.
  • Architected and trained over 250+ staff / clients on the overall management of IT Services, IT Assets, system performance, conducting troubleshooting, security patching, and maintenance.

Education

Post Graduate Diploma - Computer Applications

Sikkim Manipal University
06.2010 - 05.2011

Advanced Diploma - Computer Hardware & Networks

Jetking School of Technology
10.2000 - 06.2002

Bachelor of Science - Computer Science

Sardar Patel University
06.1999 - 04.2002

Certification

Project Management Professional (PMP PMBOK)

Timeline

Manager, IT PMO | Sr. Program Manager

Rakuten
10.2019 - Current

Senior Project Manager

Rakuten India Enterprise Pvt Ltd
09.2013 - 09.2019

Post Graduate Diploma - Computer Applications

Sikkim Manipal University
06.2010 - 05.2011

Technical Lead | IT Manager

Wissen Infotech Pvt. Ltd
12.2005 - 09.2013

Advanced Diploma - Computer Hardware & Networks

Jetking School of Technology
10.2000 - 06.2002

Bachelor of Science - Computer Science

Sardar Patel University
06.1999 - 04.2002
Ajay SharmaIT PMO Governance PMO Transformation Thought Leadership