Tonya O. Blanks
Jacksonville,FL
Summary
Senior Project and Program Manager with over 16 years of experience, predominantly in healthcare operations. Proven track record in managing often complex business and technical initiatives, including mergers and acquisitions, implementations, new product integrations and application development projects. Successfully delivered value to often customer-facing clients such as Motorola, American Airlines, Sprint, Centene, United Healthcare, Allstate and most recently Impresiv Health with expertise in establishing PMOs and numerous implementations. Successfully able to collaborate and project manage key project resources often geographically disbursed off-shore like Malaysia, England, Japan, Philippines, and India adjusting meetings, checkpoints and due dates to specific time-zones.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Customer Success Program Manager/PMO Manager
Impresiv Health
01.2023 - Current
- Leading 20-30 remote Project Managers while fostering a collaborative and high-performance culture, driving the Customer Success/Client Success business model to service clients as required depending on the related Statement of Work (SOW) that often led to the extension of staffing contracts
- Building relationships and partnering with stakeholders, vendors, and project teams to ensure alignment of requirements, timelines, priorities, communication strategies, and deliverables
- Successfully partnering and building loyalty with external clients, leading to repeat business, contract extensions and some include a recurring revenue component
- Effectively, operating as a centralized PMO, implementing standardized project management methodologies, tools, PMP processes and standards for multiple clients and projects simultaneously
- Utilizing Agile methodologies, for prioritizing deliverables, tools, and strategies to include, status reporting, integrated project plan building in MS Project, Gantt Charts, Change Control, RAID full SDLC, Smart Sheets and dashboards
Program Manager/PMO Manager
Sandhills Center LME MCO
01.2023 - 01.2024
- Reported directly to the CIO
- Stood up, developed, and managed a centralized IT Project Management Office (PMO) for a managed care client, while working as a contractor representing Impresiv Health
- Created communications strategy (Status reporting, dashboards, tracking, RAID logs, and Executive Summaries)
- Successfully collaborated with business units, vendors, on and offshore resources and stakeholders
- Coordinated and tracked End to End Claims testing efforts for initial phases of the Tailored Plan Implementation
- Program Manager responsible for application development and implementations through closure using full SDLC
- Oversaw IT Projects from initiation to closure, applying proven PMP best practices
Senior Program/Project Manager
Centene Corporation /Wellcare Health Plans
04.2018 - 09.2022
- Managed medium to large-scale healthcare initiatives, achieving successful outcomes for strategic business goals
- The portfolio included projects and programs, delivering key healthcare initiatives often related to mergers and acquisitions
- Achieved numerous successes while working on the EPMO Team including:
- Consolidation of Wellcare and Centene Specialty Pharmacies – Oversaw construction, decommissioning and consolidation of 15 specialty pharmacies located in each region
- One of the key contributors to the seamless acquisition of Aetna's Part D plan, transitioning over 2.35 million new members onto the Wellcare platform
- Consolidation of Wellcare and Aetna Call Centers
- Worked closely with the Data Analytics, Legal and Regulatory Teams on the integration and transition of over 75 Operational and Regulatory Reports from Wellcare to Centene systems
Project Management Consultant Allstate Insurance
Trans Tech
Jacksonville, FL
10.2016 - 04.2018
- Supported Senior Program Manager in a multi-year large Enterprise Billing System upgrade using Agile methodologies ensuring quarterly deliverables met client requirements
- Developed, implemented, monitored and updated a fully integrated Enterprise Project Plan
- Facilitated meetings and working sessions with the client, project teams, vendors and key stakeholders
Sales & Marketing Project Manager
Tonya Blanks Consulting
Jacksonville, FL
07.2009 - 10.2016
- Subject Matter Expert in Medicare and Medicaid Health Plans, who represented most major area insurance companies in planning, tracking and overseeing various sales and marketing related projects
- Drove initiatives to increase Medicare membership by 35%, ensuring compliance with industry regulations
- Built strong relationships with clients, enhancing service delivery and repeat business for years
- Utilized project management tools to monitor and track project progress
Project Manager
Ascension/St. Vincent’s Hospital
Jacksonville, FL
08.2007 - 08.2009
- Project Manager for new hospital unit remodeling and construction projects at a 638 Bed facility
Founder/Owner
I4artz Gallery & Custom Framing
Jacksonville, FL
08.2003 - 08.2007
Senior Project Manager
Motorola, Inc.
Ft. Worth, TX
09.1998 - 08.2003
Project Manager for American Airlines Team
The Sabre Group, Inc.
Ft. Worth, TX
09.1996 - 09.1998
Education
Information Systems -
The University of Texas at Arlington
Project Management Studies -
Motorola University
Skills
- Agile and Waterfall Methodologies
- PMO Development
- Software Development Lifecycle (SDLC)
- Mentoring Project Managers in a remote working environment
- Microsoft Outlook
- Microsoft Excel
- Microsoft WORD
- Microsoft PowerPoint
- Microsoft Visio
- Microsoft Teams
- Project Planning Tools
- Smartsheets
- MS Project
- Jira
- ServiceNow
- FreshService
- FreshWorks
- Excellent Verbal and Written Communication
- PMI/PMP Framework
- Performance Measurement (KPIs)
- Organizing and facilitating meetings
- Project documentation
- Business Relationship Management
- Lean Six Sigma Process Improvement
- Risk Management
- Issue Management
- Change Management
Certification
- Certified Scrum Master, CSM
- Lean Six Sigma Greenbelt Certification
Personal Information
Title: Program Manager/Senior Project Manager
Timeline
Sr. Customer Success Program Manager/PMO Manager
Impresiv Health
01.2023 - Current
Program Manager/PMO Manager
Sandhills Center LME MCO
01.2023 - 01.2024
Senior Program/Project Manager
Centene Corporation /Wellcare Health Plans
04.2018 - 09.2022
Project Management Consultant Allstate Insurance
Trans Tech
10.2016 - 04.2018
Sales & Marketing Project Manager
Tonya Blanks Consulting
07.2009 - 10.2016
Project Manager
Ascension/St. Vincent’s Hospital
08.2007 - 08.2009
Founder/Owner
I4artz Gallery & Custom Framing
08.2003 - 08.2007
Senior Project Manager
Motorola, Inc.
09.1998 - 08.2003
Project Manager for American Airlines Team
The Sabre Group, Inc.
09.1996 - 09.1998
Information Systems -
The University of Texas at Arlington
Project Management Studies -
Motorola University
- Certified Scrum Master, CSM
- Lean Six Sigma Greenbelt Certification