Ajaz Hurston-Gilchrist
Denver,CO
Summary
Accomplished Certified Technical Advisor with excellent innovation, communication and organizational qualities. Superb talents in troubleshooting the inconsistencies and malfunctions of systems. Also equipped with strong organizational skills eager to assist and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Desk Technician III
Modivcare
Denver, CO
01.2024 - Current
- Provided Assistance with Account Recovery and management for Users Internally using Azure AD and Active Directory and Externally using company-made software.
- Analyzed and Troubleshooted issues customers would encounter when using Modivcare’s services.
- Managed, updated, detailed, and worked with Tickets using Service Now for incidents and ongoing issues.
- Handled and used PHI Information on a daily basis to provide support and assistance in external users using Modivcare's services.
- Troubleshooted internal end user's hardware equipment and software applications that they use for everyday tasks and uses.
Certified Technical Advisor
TheITsupportcenter
Clovis, NM
03.2023 - 12.2024
- Managed Accounts and Assisted clients and companies with Account Recovery using Active Directory User Control (ADUC and Azure AD) and Multi-Factor Authentication (OKTA, Microsoft Authenticator, and Google Authenticator) to over 80 companies
- Managed, Troubleshooted, and Configured Systems (sometimes custom made) for Fortune 500 Companies.
- Provided Support and Guidance for widely used and recognized programs such as Adobe (Acrobat Pro, Adobe Reader, etc.), Microsoft products (Outlook, Excel, Word, Teams, etc.)
- Utilized Virtual Private Networks and Multiple Virtual Machines to assist and complete daily tasks.
- Operated a custom ticketing system (CaseTracker) to manage, update, and assist with Cases and any ongoing issues
- Provided Support to clients and companies with a Flexible/On-call schedule.
Robotics Technician
Amazon Robotics
Coppell, TX
03.2019 - 12.2022
- Responsible for Troubleshooting and maintaining Kiva Drive Robots to continue Amazon's Operations and maintained high metrics
- Provided support and troubleshooting to over 100 Amazon associates and their devices a day using Amazon's Robotic systems
- Monitored the operations of Amazon Robotics and maintained its uptime of Kiva Systems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Responded to emergency system repairs and maintained regular service schedules for all job-related machines to optimize performance.
Education
High School Diploma -
ISchool Virtual Academy
Coppell, TX06.2019
Skills
- Network: TCP/IP Gigabit/Fast Ethernet Active Directory (AD) DNS Firewall LAN/MAN/WAN Zscaler Cisco Anyconnect
- Software: Microsoft Office 365 Adobe Active Directory Remote Desktop Microsoft Teams Outlook Microsoft Authenticator Google Authenticator ADUC Azure AD OKTA Remote Desktop Virtual Machines
- Hardware: HP Dell Lenovo Printers Laptops Desktops Monitors/Multi-Monitor Docking Stations Tablet
- Customer Satisfaction
- Active Listening
- Critical Thinking
- Software Troubleshooting
- On-call support
- ServiceNow
Certification
- CompTIA Security+ Certification (Acquired in January 2022)
Timeline
IT Service Desk Technician III
Modivcare
01.2024 - Current
Certified Technical Advisor
TheITsupportcenter
03.2023 - 12.2024
Robotics Technician
Amazon Robotics
03.2019 - 12.2022
High School Diploma -
ISchool Virtual Academy