Summary
Overview
Work History
Education
Skills
Timeline
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Dkiyah McGinnis Byers

Summary

Dynamic retail professional with a proven track record at Krispy Kreme, excelling in customer service and relationship building. Recognized for enhancing sales through effective communication and meticulous store organization. Dependable team player with strong problem-solving skills, committed to delivering exceptional shopping experiences and driving customer loyalty.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Krispy Kreme
02.2025 - 07.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Member

Tropical Smoothie Café
11.2024 - 06.2025
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.
  • Increased sales through effective product placements and persuasive communication skills.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Team Member

Chick-fil-A
08.2023 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

Gadsden City High School
Gadsden, AL

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Retail sales
  • Relationship building
  • Calm demeanor
  • Honest and dependable
  • Goal driven
  • Team cooperation

Timeline

Retail Sales Associate

Krispy Kreme
02.2025 - 07.2025

Team Member

Tropical Smoothie Café
11.2024 - 06.2025

Team Member

Chick-fil-A
08.2023 - 10.2024

Gadsden City High School

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Dkiyah McGinnis Byers